# Program Coordinator

**Company:** [Attentive](https://hotfix.jobs/companies/attentive)
**Location:** Remote
**Role:** Customer Success
**Salary:** $46k – $65k/yr
**Experience:** 1+ years
**Skills:** Customer Success, Email Marketing, Sms Marketing, Campaigns, Journeys, SaaS, E-Commerce, List Growth, Segments, Reports
**Posted:** 2026-06-30

> Program Coordinator executing retention marketing strategies for major brands using Attentive's platform. Responsibilities include building campaigns, journeys, and email programs across SMS/email, managing accounts with CSMs, and driving customer growth and adoption. Requires 1-2 years customer-facing experience.

## Job Description

## What You’ll Accomplish

- Deliver Attentive Service offerings (Onboarding or Recurring engagements), designed to drive value for our customers
- Leverage your Attentive platform expertise to design and build List Growth tools, Segments, Campaigns, Journeys, Reports, and email sends within the Attentive UI
- Execute and support cross-channel marketing initiatives, including promotional email campaigns, automated journeys, and transactional messaging programs
- Apply channel best practices across SMS and email to improve engagement, conversion, and retention outcomes for customers
- Develop strong relationships with cross-functional team members and our customers
- Manage your assigned accounts in collaboration with Attentive account teams to ensure customers remain engaged and are successful in their adoption of the Attentive platform
- Provide creative solutions and execute swiftly keeping the industry's best practices in mind
- Translate customer feedback into specific product recommendations
- Update internal workflows and documentation so that they remain as accurate as possible

## Your Expertise

- 1-2 years of customer-facing experience in preferably a Customer Success, Support, or Agency role
- Prior experience with SaaS or E-Commerce platforms preferred
- Familiarity with email marketing execution, including campaigns, automated journeys, and transactional messaging, is a strong plus
- Understand the key metrics that Attentive customers are interested in measuring (List Growth, Revenue, Message-Level Performance)
- Motivated by helping others and derive satisfaction from being part of a team
- Understand how the day to day work delivered by our team directly impacts our customers' progress towards their own goals
- Quick learner, able to find creative workarounds when faced with limitations
- Extremely detail oriented, organized, and have a strong ability to prioritize and manage your time effectively
- Proactive and communicative

**Compensation**

The US base salary range for this full-time position is $46,000 - $65,000 annually + commission + equity + benefits. This role is salaried non-exempt and eligible for overtime compensation.

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