# Product Operations Manager

**Company:** [Sage](https://hotfix.jobs/companies/sage)
**Location:** New York, NY
**Role:** Product Operations
**Salary:** $165k – $200k/yr
**Experience:** 6+ years
**Skills:** SaaS, Ehr Integrations, Product Analytics, Dashboards, SQL, Analytics Tools, Workflow Automation, SOPs, Technical Troubleshooting, Cross-Functional Collaboration
**Posted:** 2026-04-24

> Manages end-to-end product activation, launches, and integrations for SaaS clients in healthcare. Defines workflows, trains teams, monitors performance metrics, and collaborates with Product, Engineering, and Client Success. Requires 6+ years in product operations or similar, SaaS launch experience.

## Job Description

## Responsibilities

- Own the end-to-end process for activating high-priority Sage products and integrations with clients
- Serve as the internal point of contact for product activation questions, escalations, and issue resolution
- Define, document, and continuously improve scalable activation workflows, SOPs, and quality standards
- Create training materials and enable internal client-facing teams to successfully activate and support products
- Partner with Product, Engineering, Design, Implementation, and Client Success to improve activation tools and operational workflows
- Jump into high-priority client activations and calls to troubleshoot issues, unblock progress, and ensure successful launches
- Triage, prioritize, and coordinate resolution of activation-related product issues, bugs, and support tickets
- Build and monitor dashboards and metrics to evaluate product adoption, health, and operational performance
- Identify trends, root causes, and process gaps, and turn them into recommendations that improve product quality and organizational scalability

## Minimum Qualifications

- 6+ years of experience in product operations, product management, business operations, technical program management, or similar roles
- Experience leading product launches, integrations, or product activation programs in a SaaS environment
- Experience working closely with engineering teams on technical products
- Strong problem-solving ability with comfort diagnosing technical issues
- Experience working cross-functionally with product, engineering, and client-facing teams
- Ability to translate product functionality into operational workflows and documentation
- Strong communication and organizational skills
- Experience setting up product dashboards and analyzing product performance data
- Experience improving internal software tools used by operations or client-facing teams

## Preferred Qualifications

- Experience in healthcare technology or EHR integrations
- Familiarity with analytics tools, or product analytics platforms

## Compensation and Benefits

- Expected annual salary range: $165,000 to $200,000 USD (depending on experience and qualifications)
- Competitive base compensation with stock options
- Fully-paid health and dental insurance, vision insurance, premium primary/urgent care, online medical providers
- Take as you need time off policy, 7 paid holidays, company-wide winter break
- Office lunch and fully stocked snack bar

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