# Project Manager

**Company:** [BuildOps](https://hotfix.jobs/companies/buildops)
**Location:** San Francisco, CA, Los Angeles, CA, Raleigh, NC
**Role:** Technical Program Management
**Experience:** 5+ years
**Skills:** Salesforce, PMP, Pmi-Acp, Project Management, Enterprise Saas Implementation, Stakeholder Management, Risk Management, Cross-Functional Coordination, Change Control, Status Reporting
**Posted:** 2026-06-24

> Own end-to-end delivery of complex enterprise SaaS implementations. Manage timelines, stakeholder communication, risk mitigation, and cross-functional coordination to ensure on-time go-lives and customer satisfaction.

## Job Description

## What You'll Do

### Project Leadership
- Own the full implementation lifecycle from kickoff through go-live and handoff to Customer Success
- Define scope, milestones, success criteria, and governance with the customer and BuildOps leadership
- Maintain project timelines and dependencies in Salesforce
- Manage scope changes via formal change control and communicate updates proactively

### Stakeholder Communication
- Serve as the primary point of contact for customer executives and project sponsors throughout implementation
- Facilitate recurring project meetings; distribute agendas, minutes, and action items within 24 hours
- Publish weekly status reports externally and submit semi-weekly early-risk surveys internally
- Produce gate check documentation at key milestones to capture decisions and sign-offs

### Risk & Issue Management
- Surface risks early and build mitigation plans in Salesforce before issues become blockers
- Maintain an active risk log with owners and follow-up paths; review with leadership regularly
- Conduct post-project retrospectives and apply lessons to future engagements

### Cross-Functional Coordination
- Coordinate across Sales (handoff clarity), Implementation Managers (execution alignment), Data Analysts (import milestones), Solutions Architects (configuration dependencies), Product/Engineering (blocker escalation), and Customer Success (go-live transition)
- Deliver complete handoff documentation to Customer Success or Support at project close

### Process Improvement
- Identify gaps in implementation playbooks and propose improvements with supporting rationale
- Contribute to internal templates and retrospectives

## What We Look For
- 5+ years of project management experience delivering enterprise SaaS implementations across multi-stakeholder, multi-workstream engagements
- Demonstrated ability to manage 4-12 concurrent active projects without losing rigor
- Comfortable owning executive-level customer relationships at the VP or C-level
- Proficiency in Salesforce or similar CRM; formal PM methodology background (PMP, PMI-ACP, or equivalent) preferred
- Strong written communication: status updates, risk logs, and gate check docs are read once and acted on
- Bias toward proactive escalation; surface issues when there is still time to fix them
- Construction, field service, or B2B vertical SaaS experience preferred

## What We Offer
- Generous equity grant
- Comprehensive benefits package
- Flexible PTO and hybrid work schedules
- One-time work-from-home allowance
- Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events and team-building activities
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions

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