# Agent Engagement Manager

**Company:** [Actively AI](https://hotfix.jobs/companies/actively-ai)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $140k – $180k/yr
**Experience:** 4+ years
**Skills:** SQL, Prompt Engineering, AI Agents, Workflow Automation, AI/ML, Product Management
**Posted:** 2026-04-28

> Designs, deploys, and optimizes AI agents for enterprise customers' GTM workflows post-sale. Collaborates with sales teams and engineers, analyzes performance with SQL, and drives AI adoption. Requires 4+ years in product management, consulting, or GTM operations with technical fluency.

## Job Description

## What You’ll Do
- Design and deploy AI agents tailored to each customer's specific GTM workflows, pain points, and objectives
- Own the full post-sale lifecycle for a portfolio of enterprise customers, implementing repeatable methodologies for agent deployment, training, and ongoing optimization
- Collaborate directly with customer stakeholders (SDRs, AEs, Sales Leaders) to map existing processes and identify optimization opportunities
- Run continuous optimization cycles — analyzing performance data, gathering user feedback, and iterating on agent configurations to maximize ROI
- Act as technical product advisor to customer leadership teams, helping them envision and execute their AI-driven GTM roadmap
- Partner with Forward Deployed Engineers to build and deliver customized product solutions that fit and enhance customer workflows
- Build and manage enablement programs for SDRs and AEs to ensure successful adoption of AI-powered workflows
- Translate frontline insights into scalable product improvements and new use case opportunities

## Who You Are
- 4+ years experience in one or more of the following: Product Management, Consulting, Investment Banking, former founder, GTM operator in early stage startups
- Technical fluency with ability to understand AI agent logic, **prompt engineering**, and workflow automation
- Skilled at working cross-functionally with technical teams like Product Engineering and FDEs
- Proficient in **SQL** with strong analytical instincts for measuring and optimizing performance
- Customer-obsessed problem solver who thrives on building trust and driving measurable business outcomes
- Excited to build processes from scratch in a fast-moving environment with high ambiguity
- Comfortable wearing multiple hats and stepping into complex technical and business challenges

## Nice to Haves
- Experience at an early-stage startup building and scaling functions and processes
- Background in a technical field (CS, Stats, Engineering, Economics, etc)
- Previous experience with **AI/ML** product implementation or **prompt engineering**
- Track record of driving product adoption and measurable customer outcomes

## Compensation and Benefits
**Compensation Range: $140,000—$180,000 USD**

**Benefits**
- Competitive Early-Stage Equity
- Health, Dental, Vision Coverage
- Unlimited PTO + Recharge Days
- Catered Lunch on Tuesday & Friday, Dinners every day!
- Fully Stocked Kitchen
- Cutting-Edge Tech & Tools
- Annual Off-sites & Monthly Events
- Commuter Benefits

## Similar roles

- [Partner Success Manager](https://hotfix.jobs/jobs/2a0cf8a8-4a6d-4181-a99a-b978f53a8557) - Bland AI - San Francisco, CA - $140k – $180k/yr
- [Manager, Technical Account Management](https://hotfix.jobs/jobs/d9220159-bada-46ed-97e9-105ef242dcac) - ClickUp - Remote - $140k – $195k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/5d14f091-ad90-49bd-b05a-cc3fdb86a2f2) - Layer Health - Boston, MA - $140k – $160k/yr
- [AI Success Manager, West](https://hotfix.jobs/jobs/1cb3f43f-d2d4-4f04-b2b9-c10a7fd5bb8c) - Glean - San Francisco, CA - $140k – $200k/yr
- [AI Success Manager, West](https://hotfix.jobs/jobs/9ad6e33c-4149-40f5-bdff-f4e6194f3e0f) - Glean - Remote - $140k – $200k/yr

**Apply:** https://hotfix.jobs/jobs/5d8a4804-1349-436d-bea2-6bce7a45c206
**Canonical:** https://hotfix.jobs/jobs/5d8a4804-1349-436d-bea2-6bce7a45c206