# Customer Success Manager | Housing

**Company:** [EliseAI](https://hotfix.jobs/companies/eliseai)
**Location:** New York, NY, Chicago, IL, Boston, MA, San Francisco, CA
**Role:** Customer Success
**Salary:** $130k – $160k/yr
**Experience:** 2+ years
**Skills:** SaaS, Customer Success, Account Management, Technical Support, Product Demos, Client Onboarding, Data Analysis, Reporting Metrics, Workshops, Documentation, Integrations, User Workflows
**Posted:** 2025-06-20

> Owns strategic relationships with housing customers, drives product adoption, provides technical support, manages onboardings, and prevents churn by optimizing usage and gathering feedback for product teams. Requires 2+ years technical B2B SaaS experience managing $2.5M+ ARR book.

## Job Description

## Key Responsibilities
- Become an expert in EliseAI's products - with a heavy focus on user workflows, integrations and how our products work together
- Understand our customer's business needs and goals, effectively communicate the AI's value ensuring successful adoption and utilization of our products
- Provide world-class support by taking ownership on customer issues - working closely with the Engineering, Product and Support teams to address and resolve client issues quickly
- Write documentation and host workshops on our product offerings to keep customers up-to-date with new features
- Drive adoption of new products and features and assist with the launch
- Partner with the implementation team to lead discovery into client goals and best practices to successfully project manage client onboardings
- Strategize with our sales team to build, own, and execute client success and engagement plans
- Review client reporting and usage metrics regularly to determine how to optimize your customers' performance
- Proactively identify underperforming customers and execute plans to improve the customer's success in order to prevent churn
- Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and proving client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap

## Requirements
- 2+ years of technical B2B client-facing experience with a SaaS product
- Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment
- Strong written and verbal communication skills including the ability to communicate technical language to non-technical customers
- Ability to read and understand technical documentation and analyze data sets
- Currently manage a book of business of at least $2.5M ARR
- Must thrive in working in a fast-paced environment
- Ability to prioritize effectively and get things done
- Willingness to work in person at our office 4-5 days a week

## Compensation & Benefits
- Salary range: $130,000 - $160,000 ($152,500 - $182,500 OTE)
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness & home services stipend
- Unlimited vacation and paid holidays
- Relocation packages

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