# Customer Success Architect

**Company:** [Sigma](https://hotfix.jobs/companies/sigma)
**Location:** New York, NY
**Role:** Customer Success
**Experience:** 10+ years
**Skills:** JavaScript, TypeScript, SQL, React, GraphQL, GitHub, Snowflake, Redshift, BigQuery, ETL
**Posted:** 2026-06-11

> Technical post-sales role advising enterprise customers on BI/analytics implementations, best practices, and solutions using Sigma's platform. Requires 10+ years BI experience and strong customer-facing technical skills.

## Job Description

## What You Will Be Doing
- Serve as Sigma champion and product expert, providing technical advice and expertise to customers
- Advise customers on technical best practices including:
  - Sigma best practices and patterns
  - Performance and tuning
  - Security including SSO, team organization, and row-level security
  - Embedded and API access
  - Related data products like CDW, ETL, and catalog tools
- Capture product feedback from customers and engage with the product team to improve the product roadmap
- Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals
- Cultivate customer references for the marketing team
- Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success
- Work directly with customers to understand business and technical requirements and implement tailored analytics solutions in customer environments
- Advise customers on best practices for implementation, performance, security, embedded analytics, and API access
- Collaborate with Product Managers and Engineering teams to deliver and improve customer solutions
- Document software and technical implementations
- Monitor deployed solutions and troubleshoot complex technical issues
- Learn product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes

## Qualifications We Need
- Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
- Customer relationship skills
- Experience with database concepts
- Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
- Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub
- ETL experience
- Experience implementing production business intelligence solutions
- Bachelor's degree in computer science or related field or equivalent technical experience
- Ability to work remotely full-time with up to 50% travel (eventually)

## Qualifications We Want
- Experience at a SaaS company or with cloud architectures
- Experience with data analytics business use cases
- Startup experience

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**Apply:** https://hotfix.jobs/jobs/5d324d42-0c67-419e-9607-f8a025542e77
**Canonical:** https://hotfix.jobs/jobs/5d324d42-0c67-419e-9607-f8a025542e77