# Area Manager

**Company:** [Flexport](https://hotfix.jobs/companies/flexport)
**Location:** Chicago, IL
**Role:** Business Operations
**Salary:** $65k – $81k/yr
**Experience:** 2+ years
**Skills:** Warehouse Operations, Fulfillment Operations, Logistics Management, People Management, Osha Compliance, Inventory Accuracy, Process Improvement, Sla Management, Data Analysis, Google Sheets, Excel, SQL, Performance Reporting, Loss Prevention
**Posted:** 2026-09-04

> Leads fulfillment-center operations and manages a 30–100-person team, with responsibility for safety, inventory accuracy, performance reporting, process improvement, and issue resolution. Requires at least two years of people-management experience and warehouse, fulfillment, or logistics expertise.

## Job Description

## Responsibilities
- Launch and operate a fulfillment center as a people leader responsible for an operating-floor process and team.
- Coach, manage, and develop a team of 30–100 employees.
- Communicate policies, maintain compliance and consistency, and take corrective action when needed.
- Create, manage, and support department recognition programs.
- Support safety programs and OSHA compliance.
- Ensure building-security and product-loss-prevention procedures are followed.
- Own performance reporting for fulfillment-center operations, including on-time receiving and shipping, inventory accuracy, and packing quality.
- Hold teams to SLA expectations and provide performance reports and action plans.
- Facilitate troubleshooting with cross-functional partners and serve as an escalation point for fulfillment-related issues.
- Identify root causes of inventory-accuracy gaps and drive corrective initiatives.
- Review defect-rate trends and identify operational-improvement opportunities.
- Document learnings and best practices for standard operating procedures.
- Prioritize systemic problem resolution with Growth and Engineering teams.

## Requirements
- 2+ years managing staff of five or more.
- Experience in warehousing, fulfillment, or transportation/logistics management.
- Demonstrated ability to drive process improvements and make sound decisions using problem-solving and data analysis.
- Experience collaborating with internal and external business partners to improve operational performance, efficiency, and quality.
- Strong communication, presentation, interpersonal, prioritization, and problem-solving skills.
- Ability to work in a fast-paced, ambiguous, deadline-oriented, rapid-growth environment.
- Strong attention to detail and cross-functional collaboration skills.
- Computer literacy, including Google Sheets or Microsoft Excel.
- Experience working with SQL and creating and running reports.
- Ability to lift up to 49 pounds and perform frequent standing, walking, pushing, pulling, squatting, bending, and reaching for shifts of up to 10–12 hours.
- Willingness to work permanent shifts that may include overnights, holidays, and weekends.
- Ability to work in variable noise and temperatures, including occasional temperatures above 90°F, and on secure mezzanines up to 40 feet high where applicable.

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