# CRM Manager

**Company:** [Polymarket](https://hotfix.jobs/companies/polymarket)
**Location:** New York, NY
**Role:** Growth Marketing
**Experience:** 3+ years
**Skills:** Crm Platforms, Email Marketing, Push Notifications, Sms Marketing, In-App Messaging, Segmentation, Cohort Analysis, A/B Testing, SQL, Python
**Posted:** 2026-05-14

> Owns end-to-end retention strategy via email, push, in-app, and SMS campaigns for a prediction market platform. Builds micro-segmentation, runs data-driven experiments, and partners with product/data teams. Requires 3-6+ years in growth marketing and CRM experience.

## Job Description

## What You'll Do
- Own end-to-end retention strategy across the customer lifecycle for Polymarket's US App and Polymarket.com
- Build and optimize email, push, in-app, and SMS campaigns to drive conversion across company initiatives
- Design programs covering engagement, cross-sell, churn mitigation, and reactivation
- Develop micro-segmentation strategies to deliver the right message, right channel, right moment — with proof it moved the needle
- Own real-time triggered messaging tied to live market events, ensuring Polymarket is always relevant when it matters most
- Partner closely with Product on feature adoption, notification strategy, and real-time messaging systems
- Collaborate with Data on modeling, cohort analysis, and predictive segmentation
- Run fast, data-driven experiments to increase engagement around key events, markets, and moments
- Define and track core retention metrics; report weekly to marketing leadership and product on performance, experiment results, and LTV trends

## What We're Looking For
- 3–6+ years of experience in retention, lifecycle, or growth marketing
- Hands-on experience with common CRM platforms used to build customer journeys
- Experience owning retention across web and mobile
- Strong analytical instincts — comfortable working with cohorts, funnels, and experimentation
- Deep understanding of segmentation, personalization, and orchestration strategy
- Clear communicator who can move quickly in a high-velocity, event-driven product
- Comfortable working non-traditional hours around live events and breaking news, including evenings and weekends

**(Plus)** Experience with trading, OSBs, crypto, or real-time marketplaces

## Benefits
- Competitive salary & equity
- Unlimited PTO
- Full Health, Vision, & Dental coverage
- 401k match
- Hardware setup: new MacBook Pro, big display, & accessories

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