# Senior Operations Manager, Implementation and Accounts

**Company:** [Commure](https://hotfix.jobs/companies/commure)
**Location:** San Francisco, CA
**Role:** Revenue Operations
**Salary:** $120k – $160k/yr
**Experience:** 6+ years
**Skills:** SQL, Excel, Project Management, Retool, Google Workspace, revenue cycle management
**Posted:** 2026-07-28

> Senior Operations Manager responsible for end-to-end client implementation, account management, and operational scaling in healthcare RCM. Owns onboarding, process standardization, cross-functional collaboration, and driving metrics for hyper-growth SaaS platform.

## Job Description

## What You'll Do
- Ensure the efficient and timely execution of all essential aspects of client onboarding and internal operations projects, from project initiation to launch.
- Drive client growth through operational optimization and new growth initiatives.
- Act as the primary point of contact for our largest and most complex accounts.
- Effectively manage client relationships, ensuring satisfaction and maximizing retention.
- Help junior team members manage their relationships by acting as an escalation point for their clients as needed.
- Engage in cross-functional collaboration with key internal stakeholders, including Launcher, Account Management, Product, Engineering, Billing, and other Operations teams, to provide an exceptional experience for every customer.
- Oversee the entire project management process, ensuring timely, high-quality onboarding and continuous improvement of key metrics.
- Drive operational metrics (process throughput, defect rate, etc.).
- Develop and standardize internal processes, reporting, training, and documentation as we scale our customer base by 5–10x over the coming 12 months.
- Contribute to designing and implementing systems and processes that facilitate scalability and efficiency.

## What You Have
- 6+ years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company.
- Comfortable working with data and proficiency in SQL + Excel. SQL is a big PLUS or robust analytical experience (ex. finance, consulting, etc).
- Expertise in project management: experience deploying multiple projects in a fast-paced environment.
- Energized by people: love interacting with customers and consistently seek to deliver a great customer experience.
- Truth seeker: relentless in searching for truth, asking questions, and always seeking to understand a customer's requests.
- Project confidence: humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust.
- Comfort in chaos: comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers.
- Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
- Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure's best practices.
- Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
- Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
- Proficient in Retool, Google Suite is a plus.
- Experience in the RCM (Revenue Cycle Management) space is a bonus.

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