# Implementation Manager, Enterprise Scribe

**Company:** [Commure](https://hotfix.jobs/companies/commure)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $100k – $140k/yr
**Experience:** 7+ years
**Skills:** SQL, Retool, Looker, Tableau, JavaScript, SaaS, Ehr, Epic, AI/ML, Data Pipelines
**Posted:** 2025-11-07

> Leads end-to-end implementation of healthcare AI solutions for enterprise clients, managing teams, customizing tools with Retool/SQL, and driving adoption. Requires 7+ years in SaaS/healthtech, project management, and C-level communication skills.

## Job Description

## What You'll Do
- Drive end-to-end activation projects for new strategic clients, from kickoff to go-live and steady state
- Define and standardize implementation methodologies and best practices across the organization
- Develop and execute comprehensive implementation plans aligned with client objectives and timelines
- Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation
- Configure and customize Commure solutions to meet specific client requirements and workflows
- Design and build custom operational tools and dashboards using **Retool** to support client implementations and track metrics
- Create and maintain data pipelines and analytics workflows to monitor implementation progress
- Develop **SQL** queries and scripts to analyze client usage patterns and adoption metrics
- Design and deliver training programs for various user groups (providers, staff, administrators)
- Establish and track key performance indicators (KPIs) to measure implementation success
- Build automated reporting solutions to track implementation progress and success metrics
- Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption
- Create and maintain implementation documentation, best practices, and process improvements
- Collaborate with Product and Engineering teams to resolve technical issues during implementation
- Drive continuous improvement of implementation processes based on metrics and feedback
- Mentor junior team members and facilitate knowledge sharing across the organization

## What You Have
- Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field
- 7+ years of experience in **SaaS** technology, healthcare technology or a similar role
- Technical aptitude with basic data analysis capabilities i.e. **SQL** and experience with data visualization tools (**Looker**, **Tableau**)
- Excellent project management skills with the ability to manage multiple strategic implementations simultaneously
- Superior communication and presentation skills, particularly with C-level stakeholders
- Experience with change management and stakeholder engagement at enterprise scale
- Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement

## Nice to Have
- Master's degree in relevant technical or healthcare field
- Experience with **AI/ML** technologies in healthcare
- Strong understanding of healthcare workflows and **EHR** systems (especially **Epic**)
- Experience with low-code platforms (**Retool** preferred) for creating operational dashboards and tools
- Ability to write and understand basic **JavaScript/SQL** for customizing implementations
- Background in clinical documentation or medical scribing

## Similar roles

- [Senior Professional Services Consultant](https://hotfix.jobs/jobs/9b29a68f-4e77-4fcc-89b1-d71d3a72672e) - Charthop - Remote - $100k – $115k/yr
- [Salesforce Engineer III, FedRAMP](https://hotfix.jobs/jobs/b11cc2ab-7864-4e66-bcc1-db27e0d0a893) - MongoDB - Remote - $101k – $198k/yr
- [Senior Partner Solutions Architect](https://hotfix.jobs/jobs/b0ef08ab-0346-4b2a-951f-e52c8b9fb6b0) - MongoDB - Atlanta, GA - $104k – $204k/yr
- [Senior Implementation Project Manager](https://hotfix.jobs/jobs/04dc27e0-edf3-4be5-83f8-9c407a01b2f2) - Garner Health - Remote - $95k – $120k/yr
- [Application Engineer - Technical Customer Lead](https://hotfix.jobs/jobs/b3c28f1d-7f96-4af5-96c3-9a2a73364512) - Applied Intuition - Sunnyvale, CA - $105k – $185k/yr

**Apply:** https://hotfix.jobs/jobs/5ce180c0-18df-4587-83cb-00bba7c16f8a
**Canonical:** https://hotfix.jobs/jobs/5ce180c0-18df-4587-83cb-00bba7c16f8a