# Named Account Manager, Enterprise

**Company:** [Plaid](https://hotfix.jobs/companies/plaid)
**Location:** New York, NY, San Francisco, CA
**Role:** Account Management
**Salary:** $172k – $215k/yr
**Experience:** 7+ years
**Skills:** Account Management, Strategic Partnerships, B2B Technology, Fintech, Api Infrastructure, Payments, Financial Services, Renewals And Expansions, Cross-Functional Collaboration, Executive Relationship Management
**Posted:** 2026-05-18

> Own and grow relationships with Plaid's largest enterprise customers as a trusted advisor driving adoption, retention, and expansion. Requires 7+ years in client-facing commercial roles with strong B2B technology experience preferred.

## Job Description

## Responsibilities
- Manage and grow a portfolio of Plaid’s largest enterprise customers, typically spanning 10-15 accounts depending on complexity and scope
- Build trusted relationships with executive sponsors, decision-makers, influencers, and day-to-day operators across customer organizations
- Drive customer adoption, engagement, retention, and growth by aligning Plaid solutions to customer business goals and use cases
- Lead commercial conversations including renewals, expansions, strategic partnership discussions, and account planning
- Identify and execute on growth opportunities in partnership with Account Executives and cross-functional teams
- Act as a strategic consultant to customers by delivering industry insights, product guidance, and data-driven recommendations
- Lead key customer initiatives including business reviews, operational checkpoints, product launches, and technical escalations
- Develop account strategies that balance short-term execution with long-term customer growth and success
- Partner closely with internal teams including Sales, Solutions Engineering, Product, Engineering, Support, and Legal to drive successful outcomes
- Advocate for customers internally by sharing feedback, surfacing market insights, and influencing product direction

## Qualifications
- 7+ years of experience in a client-facing commercial role such as Account Management, Strategic Partnerships, Consulting or Business Development
- Demonstrated success managing and growing enterprise customer relationships in a fast-paced environment
- Previous B2B technology experience is a strong plus
- Strong commercial acumen with experience driving renewals, expansions, and strategic customer outcomes
- Proven ability to navigate complex organizations and influence stakeholders at all levels, including executive leadership
- Experience partnering cross-functionally with Sales, Product, Engineering, and Support teams
- Strong problem-solving and strategic thinking skills with the ability to manage multiple priorities simultaneously
- Excellent communication, presentation, and relationship management skills
- Ability to quickly learn technical concepts and understand complex product ecosystems
- High degree of ownership, curiosity, adaptability, and customer empathy
- Experience working with B2B technology, fintech, API infrastructure, payments, or financial services products (preferred)

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