# Senior GTM Enablement Specialist II

**Company:** [Apollo](https://hotfix.jobs/companies/apollo)
**Location:** Manila, Philippines
**Role:** Sales Enablement
**Experience:** 6+ years
**Skills:** Customer Support, SaaS, Onboarding, Instructional Delivery, Facilitation, Learning Management Systems, Google Workspace, Notion, Salesforce, Intercom, Maestro, Csat, Quality Assurance, Survey Tools, AI Automation
**Posted:** 2026-07-24

> Leads onboarding and ongoing enablement programs for Apollo’s Manila-based Support organization. The role requires 6+ years in customer support, enablement, or training, SaaS experience, strong live facilitation skills, and the ability to build data-informed learning programs.

## Job Description

## Responsibilities

### Lead New Hire Onboarding
- Own the strategy, execution, and measurement of a **6-week onboarding program** for new support hires.
- Facilitate in-person onboarding experiences that are engaging, relevant, and role-specific.
- Maintain and continuously improve onboarding documentation, checklists, and training resources.
- Design onboarding certification processes and track ramp milestones to measure readiness and success.

### Facilitate Ongoing Enablement
- Identify enablement needs based on CSAT, QA, ticket and chat metrics, and product changes.
- Co-develop training initiatives covering tools, workflows, tone and quality, product updates, and customer experience best practices.
- Create feedback loops and reporting mechanisms to ensure program effectiveness.

### Build Scalable Programs
- Design scalable learning paths for new hires and tenured agents, including live training, asynchronous content, self-paced learning, and certification tracks.
- Use enablement tools such as an LMS, content hubs, feedback surveys, and Maestro to deliver, track, and refine training at scale.
- Work cross-functionally with QA, Product, Support Operations, and Learning and Development to align training with business goals.

### Measure and Iterate
- Define and manage success metrics such as time to productivity, QA scores, CSAT, and knowledge assessment results.
- Analyze qualitative and quantitative feedback to improve program structure, delivery, and outcomes.
- Champion a culture of learning and continuous improvement within the support organization.

## Requirements

- 6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs.
- SaaS industry experience.
- Proven ability to lead live, in-person facilitation and instructional delivery, ideally onboarding support agents or specialists.
- Track record of building strategic, data-informed, results-oriented programs.
- Strong experience with enablement or learning tools, including LMS platforms, Google Suite, Notion, survey tools, and feedback dashboards.
- Excellent cross-functional collaboration and stakeholder management skills.

## Nice-to-Haves

- Familiarity with Salesforce, Apollo.io, Maestro, or Intercom.
- Interest in using AI and automation to improve productivity and enablement outcomes.

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