# Learning Operations Manager

**Company:** [Pigment](https://hotfix.jobs/companies/pigment)
**Location:** London, United Kingdom
**Role:** Product Operations
**Experience:** 4+ years
**Skills:** Learning Management Systems, Docebo, Skilljar, Cornerstone, Learnupon, Workflow Automation, Artificial Intelligence, Data Analytics, Predictive Analytics, Dashboard Development, Certification Programs, No-Code Automation, SaaS
**Posted:** 2026-08-04

> Own the operational foundation for Pigment’s customer and partner education ecosystem, including LMS administration, certification programs, workflow automation, analytics, and AI-enabled improvements. The role requires 4+ years in learning or enablement operations and strong cross-functional and analytical skills.

## Job Description

## Responsibilities

### Own Learning Operations and Program Delivery
- Manage the operational execution of customer and partner education programs at scale.
- Design and improve workflows that reduce manual effort and increase program efficiency.
- Automate learner communications, registrations, reminders, certifications, and reporting through AI-enabled workflows and platform automation.
- Evaluate emerging AI tools that improve learner support, program administration, and operational scalability.
- Develop repeatable systems that allow education programs to grow without linear increases in administrative effort.

### Drive Certification and Ecosystem Growth
- Support the growth and adoption of customer and partner certification programs.
- Help develop certification pathways from foundational to advanced expertise.
- Partner with stakeholders to improve awareness, participation, and completion rates.
- Support train-the-trainer initiatives that expand education delivery capacity.
- Contribute to the broader implementation talent ecosystem through scalable education programs.
- Use AI-assisted engagement strategies and predictive insights to improve learner activation, certification completion, learner progression, and program participation.

### Own Learning Technology and Systems
- Serve as the primary administrator for the LMS and supporting learning technologies.
- Design scalable learning operations combining platform capabilities, workflow automation, and AI-driven processes.
- Build and maintain automations for enrollment, reporting, certifications, learner support, and content operations.
- Partner with internal teams to integrate learning systems with business systems and AI-enabled workflows.
- Evaluate and implement AI capabilities that improve learning operations, personalization, content discoverability, and learner engagement.
- Maintain governance, data quality, security, and platform integrity.

### Measure, Analyze, and Improve
- Use AI-powered analytics and reporting tools to identify trends in learner behavior, certification adoption, and program effectiveness.
- Develop dashboards with actionable insights for Customer Education, Partner Enablement, and Customer Experience stakeholders.
- Leverage predictive and behavioral data to improve learner journeys and certification outcomes.
- Identify opportunities where automation and AI can improve operational performance and learner experience.

## Requirements and Qualifications
- 4+ years of experience in learning operations, education programs, certification management, enablement operations, or related fields.
- Experience administering LMS platforms such as Docebo, Skilljar, Cornerstone, LearnUpon, or similar solutions.
- Proven ability to manage cross-functional programs and operational workflows.
- Experience supporting customer education, partner education, enablement, certification, or talent development initiatives.
- Strong analytical skills and ability to use data to improve adoption, engagement, and program outcomes.
- Ability to balance strategic program goals with operational execution.
- Excellent stakeholder management and cross-functional collaboration skills.
- Fluent English.
- Experience in a high-growth SaaS environment preferred.

## Nice to Have
- Experience with workflow automation platforms, AI copilots, or no-code automation tools.
- Demonstrated experience using AI, automation, or workflow orchestration tools to improve operational efficiency.
- Curiosity about emerging AI technologies and their application to learning, enablement, and program operations.
- Ability to redesign manual processes into scalable, automated workflows.
- Comfort experimenting with new technologies and incorporating them into daily operations.

## Compensation and Benefits
- Competitive package.
- Stock options.
- Bike2work scheme.
- Trust and flexible working hours.
- Annual company offsite.
- High-end equipment, based on stock and availability.
- Remote-friendly environment.

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