# Partner Success Associate

**Company:** [TheGuarantors](https://hotfix.jobs/companies/theguarantors)
**Location:** Philadelphia, PA
**Role:** Customer Success
**Salary:** $70k – $80k/yr
**Experience:** 2+ years
**Skills:** HubSpot, CRM, Account Management, client training, Presentation Skills, customer service, multifamily real estate, leasing, property management, brokerage, Pipeline Management, quota management
**Posted:** 2026-08-05

> Supports multifamily real estate clients across Pennsylvania and Delaware through onboarding, training, account coordination, site visits, and customer service. The role requires at least two years of training or account management experience and familiarity with Philadelphia-area multifamily real estate.

## Job Description

## Responsibilities
- Support existing and newly contracted clients, focusing on Pennsylvania and Delaware operators.
- Deliver in-person and virtual presentations to leasing agents, property managers, and brokers during onboarding.
- Train clients on the platform and provide customer support by phone, email, and in person.
- Monitor the B2C referral pipeline and support B2B clients as their residents consider the company's services.
- Facilitate deal closing by checking in with leasing offices.
- Partner with Account Executives and Account Managers to strategize on accounts.
- Meet or exceed assigned monthly quotas and KPIs.
- Collect customer feedback on product, process, and pricing changes and monitor their impact.
- Maintain accurate, timely activity records in HubSpot.
- Conduct site visits with partner buildings across Pennsylvania and Delaware, with a focus on Philadelphia.
- Support local in-person events.
- Visit the New York City headquarters every other month for 2–3 days; company-paid travel and accommodations are provided.

## Requirements
- 2+ years of experience in a training or account management role.
- Strong presentation skills for large and small groups.
- Strong networking skills and the ability to connect with clients at events and on site.
- Self-starter who can solve problems, take initiative, and respond quickly to client inquiries.
- Organized, able to work with urgency, and comfortable navigating shifting priorities and client requests.
- Based in Philadelphia and familiar with Pennsylvania multifamily real estate.

## Nice to Have
- Experience with HubSpot or another CRM.
- 2+ years of experience in the multifamily industry.
- Prior experience in leasing, property management, or brokerage.

## Compensation and Benefits
- Base salary: **$70,000–$80,000 annually**.
- On-target earnings: **$120,000–$140,000 in the first year**.
- Medical, dental, and vision insurance beginning on day one.
- Health savings account with employer contribution.
- Flexible spending accounts for healthcare, dependent care, and commuting.
- Generous paid time off and paid holidays.
- Flexible working hours.
- 401(k).
- Paid parental leave.
- Company-sponsored short- and long-term disability.

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