# Product Designer, HR Experiences

**Company:** [Gusto](https://hotfix.jobs/companies/gusto)
**Location:** New York, NY
**Role:** Product Design
**Salary:** $177k – $222k/yr
**Experience:** 5+ years
**Skills:** ai product design, service design, journey mapping, service blueprinting, Figma, ai governance, b2b saas design
**Posted:** 2026-07-30

> Design AI-powered HR experiences and service design for a two-sided platform serving small business owners and HR advisors at Gusto. Requires 5+ years product design experience, shipped AI experiences, and strong service design skills in high-stakes compliance domains.

## Job Description

## Responsibilities
- Shape the end-to-end experience of HR Assist, HR Partner Console, Compliance Intelligence, and HR Documents — four AI-powered product surfaces that share a common knowledge layer.
- Lead service design across the two-sided product: journey maps, service blueprints, and operational handoffs between AI systems, human advisors, and small business customers.
- Make judgment calls about AI outputs — when to ship them, when to override them, when to put a human in the loop, and how to articulate why a generated direction is or isn't good enough.
- Define how trust, uncertainty, graceful failure, and human override show up across these surfaces — patterns that will inform AI experience design across the broader HRX org.
- Co-lead product direction with PM, engineering, and data partners across four teams. Act as a co-owner of strategy.
- Frame ambiguous problems and align partners around a clear direction, often before the data is in.
- Conduct and direct research with customers and HR partners to validate these experiences in a high-stakes compliance domain.

## Requirements
- Shipped AI-powered experiences to production (not prototypes) and can speak concretely to how uncertainty, errors, and human override were handled.
- Experience in service design for products that involve two sides or multiple stakeholders, including real experience with journey mapping and service blueprinting (including operational handoffs).
- Ability to evaluate and direct AI-generated design and content — knowing when to use it, when to override it, and how to raise the bar (especially important in a compliance domain where errors have legal consequences).
- Cross-functional judgment to co-lead direction with PM, engineering, and data — and hold position when the right answer is unpopular.
- Comfort with ambiguity: frame the problem, scope the work, and advance forward without waiting for perfect information.
- 5+ years of product design experience owning shipped work in B2B SaaS, with well-developed craft across web (Figma and a modern design toolchain assumed).

## Nice-to-Haves
- Experience in a consequential domain — HR, compliance, fintech, legal, or healthcare — where the cost of being wrong is real.
- Helped lead a team's shift to AI-native workflows, and can speak to what changed about the work itself (not just the tools).
- Background contributing to AI governance, evaluation practices, or AI experience design patterns.
- Experience designing for internal operators or expert users (advisors, agents, support staff) alongside customer-facing surfaces.

## Compensation
Cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise.

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