# Customer Success Manager II - East

**Company:** [Tines](https://hotfix.jobs/companies/tines)
**Location:** Remote
**Role:** Customer Success
**Salary:** $125k – $125k/yr
**Experience:** 3+ years
**Skills:** SaaS, Customer Success, APIs, Cybersecurity, DevOps, It, Account Management, Onboarding, Business Reviews, Risk Mitigation
**Posted:** 2026-04-15

> Drives customer adoption, onboarding, expansion, and renewals for Tines automation platform, acting as trusted advisor to technical teams in security, IT, and engineering. Requires 3-5 years in technical customer success or post-sales with SaaS experience and API knowledge.

## Job Description

## Responsibilities
- Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline
- Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
- Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
- Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
- Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan
- Identifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets
- Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the account
- Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer

## Requirements
- 3-5 years of experience in a technical account management, customer success, or post-sales role at a technology company
- Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
- Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
- Knowledge of APIs + how they function

## Compensation
**Target Annual Earnings (salary + commission):** $125K OTE

## Similar roles

- [Partner Engagement Specialist, TRANSCOM](https://hotfix.jobs/jobs/b01a6b6c-fab9-4b3d-9bad-111b2c130355) - Onebrief - St. Louis, MO - $125k – $150k/yr
- [Scaled Success Program Manager](https://hotfix.jobs/jobs/102ece55-f502-45b5-a71f-a502e174c1c5) - CodeRabbit - San Francisco, CA - $125k – $250k/yr
- [Customer Success Manager II](https://hotfix.jobs/jobs/cdd9384a-2c7e-4465-9fcc-998542be9587) - Tines - Remote - $125k – $125k/yr
- [Customer Success Manager](https://hotfix.jobs/jobs/58b387ce-c385-43e4-ae9e-bd5ad2a1d5e0) - Basis - New York, NY - $125k – $250k/yr
- [Enterprise Customer Success Manager](https://hotfix.jobs/jobs/1bc2faf6-a68b-4518-af75-7df31b9ece69) - CodeRabbit - San Francisco, CA - $125k – $225k/yr

**Apply:** https://hotfix.jobs/jobs/5bae2be4-db25-49fd-ad7e-e9478848e30c
**Canonical:** https://hotfix.jobs/jobs/5bae2be4-db25-49fd-ad7e-e9478848e30c