# IT Service Desk Technician

**Company:** [Forterra](https://hotfix.jobs/companies/forterra)
**Location:** Arlington, VA
**Role:** IT Support
**Salary:** $75k – $85k/yr
**Experience:** 3+ years
**Skills:** Linux, Windows, macOS, microsoft 365, PowerShell, Bash, Jira, servicenow, cisco, juniper, palo alto
**Posted:** 2026-07-23

> Provide Tier 1 IT support across Linux, Windows, and macOS for Forterra's Enterprise Services team. Troubleshoot issues, automate tasks with scripts, manage onboarding and assets, and drive process improvements in a fast-paced environment.

## Job Description

## Responsibilities
- Provide Tier 1 support across Linux, Windows, and macOS environments
- Own support issues and drive them to efficient resolution with strong root-cause analysis
- Develop scripts (PowerShell/Bash) to automate routine tasks and improve support efficiency
- Support onboarding, access control, and user lifecycle management
- Assist with AV setup, endpoint deployment, and hardware troubleshooting
- Maintain asset management and operational documentation
- Collaborate closely with IT leadership to enhance processes, reliability, and user experience

## Requirements
- 3+ years in an IT Service Desk or technical support role
- Proficiency with Linux administration and debugging (user management, system logs, networking, package management)
- Experience with one or more service management platforms (Jira, ServiceNow, etc.)
- Strong scripting or automation experience (PowerShell, Bash, etc.)
- Excellent customer service skills and a positive, solutions-driven attitude
- Ability to thrive in fast-moving or high-growth environments

## Nice-to-Haves
- Networking experience (Cisco, Juniper, Palo Alto)
- Experience in a start-up or rapid-scale environment
- Demonstrated ability to improve processes and contribute to collaborative, high-standards team culture

## Compensation and Benefits
US Salary Range $75,000-85,000. Equity in Forterra is included in most of our full-time, high-demand roles. In addition to base salary and equity, Forterra offers competitive benefits for full-time employees including:
- Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.
- Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
- Extremely generous company holiday calendar including a winter break in December.
- Competitive paid time off (PTO) offering 20 days accrued per year.
- A minimum of 7 weeks fully paid parental leave for birth/adoption.
- A $9k annual tuition reimbursement or professional development stipend.
- Fully stocked beverage refrigerators with all the Celsius your little heart desires.
- 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%.

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