# IT Support Engineer

**Company:** [Cohere](https://hotfix.jobs/companies/cohere)
**Location:** New York, NY
**Role:** IT Support
**Skills:** Mac, Google Workspace, Slack, MDM, Kandji, Jamf, Okta, Okta Workflows, AWS, GCP, Azure, Terraform, Python, Wi-Fi, Google Meet
**Posted:** 2026-04-08

> Provides first-response IT support for the New York office, troubleshooting hardware/software, managing Mac devices via MDM, optimizing networking/AV/Wi-Fi, handling onboarding/offboarding, and supporting tools like Google Workspace, Slack, and Okta.

## Job Description

## Responsibilities
- Serve as the first point of contact for IT support requests globally during your shift.
- Provide on-site and remote support, including basic troubleshooting, device setup, and video conferencing assistance.
- Monitor and maintain the device fleet to ensure optimal performance.
- Oversee in-office networking, AV systems, and Wi-Fi infrastructure (routers, switches, WAPs).
- Order and track laptop shipments for the USA region.
- Collaborate with internal teams for employee onboarding and offboarding.
- Document and update IT procedures and SOPs.
- Identify, troubleshoot, and resolve issues for tools and systems like Google Workspace, Slack, and Notion.

## Requirements
- Extensive experience supporting and administering **Mac**, **Google Workspace**, and **Slack**.
- Experience supporting and administering MDM (e.g., **Kandji/Iru** or **JAMF**).
- Strong **Okta** and **Okta Workflow** knowledge (**Okta Certified Professional/Administrator** preferred).
- Familiarity with API orchestration platforms (e.g., **Okta Workflows**), cloud platforms (**AWS**, **GCP**, **Azure**), **GitOps**, **IaC tools (Terraform)**, and network authentication protocols (**RADIUS**).
- Experience with scripting languages (**Python**) and **Google Apps Manager (GAM)**.
- Solid understanding of networking concepts and internet tooling (**Wi-Fi**, routers, switches).
- Experience supporting **Google Meet** and room schedulers.
- Familiar with **SOC2** and **ISO27001** compliance standards.

## Similar roles

- [Corporate IT engineer](https://hotfix.jobs/jobs/077feda8-bdf1-4205-b591-0a75e2818dc1) - Writer - San Francisco, CA - $115k – $146k/yr
- [IT Support Engineer](https://hotfix.jobs/jobs/6b997b96-a0e6-4ae6-a6ea-3449907150d0) - Solace - Redwood City, CA
- [IT Operations Specialist](https://hotfix.jobs/jobs/d8353cf3-d3ae-40b3-bb88-561cd02344bb) - Alpaca - Remote
- [IT Support Specialist II](https://hotfix.jobs/jobs/03ee32a8-29a1-45de-9025-a28a38b6e549) - Openly - Remote - $64k – $107k/yr
- [IT Operations Analyst](https://hotfix.jobs/jobs/d69cd993-fe12-41a5-8352-1fd61029e347) - Harvey - San Francisco, CA - $109k – $164k/yr

**Apply:** https://hotfix.jobs/jobs/5b958fbd-c0fb-4f31-bbc7-e673ed1efa2c
**Canonical:** https://hotfix.jobs/jobs/5b958fbd-c0fb-4f31-bbc7-e673ed1efa2c