# Senior Product Operations Manager

**Company:** [Rain](https://hotfix.jobs/companies/rain)
**Location:** New York, NY
**Role:** Product Operations
**Experience:** 5+ years
**Skills:** APIs, Payments Systems, Blockchain, Dashboards, Roadmap Planning, Launch Management, Partner Feedback, Cross-Functional Collaboration, Metrics Tracking, Postmortems
**Posted:** 2026-04-29

> Owns product operations including cadences, launch motions, partner feedback loops, and tooling to scale product org efficiency. Partners cross-functionally with PMs, engineering, and external partners; requires 5+ years ops experience and technical fluency in APIs/payments/blockchain.

## Job Description

## What You'll Do

- Own the product operating cadence — planning, prioritization, roadmap reviews, launch reviews, and the rituals that keep a fast-moving product org aligned
- Run the launch motion end to end across cards, payments, and platform — readiness, partner enablement, internal rollout, support and CX prep, and post-launch measurement
- Build and run the partner feedback loop — capture input from our fintech, neobank, and institutional partners across channels, synthesize it, and turn it into prioritized product signal
- Stand up the tooling, dashboards, and documentation that make product operations leveraged — partner trackers, release notes, status comms, internal knowledge bases
- Partner with PMs to scope and ship cross-functional initiatives that touch support, compliance, partnerships, and finance, and own the seams between teams
- Drive the operational excellence that scales a product org — metrics hygiene, postmortems, decision logs, and the institutional muscle that compounds quarter over quarter
- Identify and remove friction wherever you find it — process, tooling, communication, decision-making — and raise the bar for how the team operates

## What We're Looking For

- 5–8 years of product operations, program management, chief-of-staff, or strategy & operations experience, with a track record of building operational excellence inside a product-led company with a strong engineering culture and high bar for quality
- Exceptional product judgment and operating instincts — you're someone others describe as one of the sharpest operators they've worked with, and you consistently raise the bar for the people around you
- A senior, autonomous operator who can define the problem, drive the plan, and own the outcome without needing close direction
- Strong technical fluency (**APIs**, payments systems, blockchain concepts) and the instinct to pull on technical threads yourself rather than defer to engineering or product
- Genuinely excited to live in the details — you believe operational excellence is won in the specifics and are energized by the work to get them right
- Excellent written and verbal communication; you can operate with sophisticated external partners, internal engineering teams, and executive stakeholders with equal ease
- Proven ability to ship cross-functional initiatives quickly, measure their impact, and iterate in a fast-moving environment

## Nice to Have, But Not Mandatory

- Experience operating inside a product org shipping cards, payments, or cross-border fintech products
- Exposure to stablecoins, crypto, or smart contract ecosystems
- Previous startup or hypergrowth environment experience
- Experience standing up product ops as a function from early days

## Similar roles

- [Epic Product Operations & Strategy](https://hotfix.jobs/jobs/f3d578b6-925c-461b-b7bc-8cb36fa8ccff) - Abridge - San Francisco, CA - $180k – $215k/yr
- [Senior Regulatory Operations Lead](https://hotfix.jobs/jobs/6a43074a-3e9d-4ca4-85b2-e7ebb184134f) - Airbnb - Remote - $196k – $245k/yr
- [Design Operations Manager, Web Experience](https://hotfix.jobs/jobs/afe14319-bba9-41d9-be21-a41d296d4794) - Alpaca - Remote
- [Pricing Strategist, API](https://hotfix.jobs/jobs/93b98221-8e87-4961-acaf-f581e831e299) - OpenAI - San Francisco, CA - $234k – $260k/yr
- [Product Operations Lead](https://hotfix.jobs/jobs/db9fa586-4ead-4fe5-818d-6d62d5eb2b65) - Stellar - New York, NY - $170k – $245k/yr

**Apply:** https://hotfix.jobs/jobs/5b5cc1dd-3f33-47d2-be3c-30f7745e8ff1
**Canonical:** https://hotfix.jobs/jobs/5b5cc1dd-3f33-47d2-be3c-30f7745e8ff1