# Agent Education Manager

**Company:** [Decagon](https://hotfix.jobs/companies/decagon)
**Location:** San Francisco, CA, New York, NY
**Role:** Product Marketing
**Salary:** $160k – $200k/yr
**Experience:** 4+ years
**Skills:** Conversational AI, agent platforms, enablement programs, technical product training, workshop design, Partner Enablement, Cross-Functional Collaboration, Customer Success, solutions consulting, deployment strategy
**Posted:** 2026-07-22

> Lead enablement for Decagon's conversational AI platform by designing and delivering hands-on workshops, learning pathways, and partner certification programs for strategic customers and prospects. Requires 4-8 years customer-facing experience in B2B SaaS, strong presentation skills, and the ability to make complex AI concepts approachable.

## Job Description

## Responsibilities
- Serve as the product expert and enablement lead for a portfolio of strategic accounts and partners, accountable for their readiness to build in the platform.
- Design and lead hands-on workshops for our highest priority prospects and strategic accounts, including onsite training with executive and technical stakeholders.
- Build learning pathways and repeatable programs for Decagon University.
- Own and develop programs to scale delivery of enablement content, including train-the-trainer sessions and digital learning platforms.
- Partner with Product, Engineering, and PMM to keep every program aligned with evolving product capabilities.
- Build and scale our partner enablement programs and certifications for agencies, SIs, and channel partners.
- Be a voice for how education should evolve at Decagon – spotting gaps, testing new formats, and improving how the function scales.
- Evaluate and manage the tools, systems, and vendor relationships required to deliver best-in-class learning experiences.

## Requirements
- 4-8 years in a customer-facing role, such as customer success, deployment strategy, solutions consulting, or technical product training, ideally in B2B SaaS.
- Experience making complex, technical products feel approachable to a wide range of audiences.
- Strong customer presence with exceptional written, verbal, and presentation skills.
- Thrive in a fast-paced, ambiguous environment with multiple concurrent priorities.
- A collaborative mindset with a knack for partnering cross-functionally.

## Nice-to-Haves
- Experience building or scaling enablement programs for partner, channel, or agency audiences, with hands-on delivery experience and an understanding of how those partners operate day to day.
- Familiarity with conversational AI, agent platforms, or technical deployment work.
- A consulting background (strategy, management, or implementation) with a bent toward translating strategy into hands-on execution.

## Compensation and Benefits
**Compensation**
$160k - $200k + equity

**Benefits**
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Daily lunches and snacks in the office

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