# AI Operations

**Company:** [Forus](https://hotfix.jobs/companies/forus)
**Location:** New York, NY
**Role:** Business Operations
**Salary:** $100k – $300k/yr
**Experience:** 2+ years
**Skills:** AI, Codex, Claude, Workflow Automation, Data Analysis, Prototyping, Metrics, Process Design, Quality Evaluation, Product Specifications
**Posted:** 2026-08-21

> Own and improve live operational workflows that help patients access medicine, using data and frontline context to identify bottlenecks and partnering with engineering to build, evaluate, and deploy AI solutions. The role requires 2–10 years in an analytical, outcome-oriented environment and strong judgment, communication, and execution.

## Job Description

## Responsibilities
- Own a live workflow or operational problem end to end, from diagnosis through launch and iteration.
- Use data and frontline context to identify bottlenecks, form hypotheses, and define measurable outcomes.
- Design workflows that determine where AI can act reliably and where human judgment is necessary.
- Write specifications for internal products, automations, and AI agents in partnership with engineering.
- Build and evaluate prototypes; study failure modes, define quality bars, and design controls.
- Deploy changes, measure their impact on patient and provider access, and rapidly iterate.
- Help expand into new product areas by translating complex access pathways into scalable systems.

## Requirements
- 2–10 years of experience in operations, consulting, finance, product, or another analytical, outcome-oriented environment.
- Experience owning metrics and driving measurable improvement in complex workflows.
- Fluency with data and technical tools, including using AI tools such as Codex or Claude to solve problems.
- Strong judgment about where to automate, how to manage exceptions, and how to evaluate quality.
- Strong written and verbal communication, including the ability to turn ambiguity into a clear brief or specification.
- Bias for action, low ego, curiosity, and commitment to doing what is right for patients and providers.
- Startup experience is a plus.

## Compensation & Benefits
- ATS-listed salary range: $100,000–$300,000.
- Meaningful equity for full-time employees.
- Fully covered medical, vision, and dental insurance.
- One Medical, Talkspace, Teladoc, and Kindbody memberships.
- Unlimited PTO and 16 weeks of parental leave.
- 401(k), FSA, commuter benefits, and DashPass.
- Lunch at the office every day and dinner after 6:30 p.m.

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