# Strategic Finance Lead, Operations

**Company:** [Hover](https://hotfix.jobs/companies/hover)
**Location:** San Francisco, CA, New York, NY
**Role:** Business Operations
**Salary:** $148k – $183k/yr
**Experience:** 5+ years
**Skills:** SQL, Tableau, lookml, Snowflake, Python, JavaScript, SOPs, KPIs, bpo, slas
**Posted:** 2026-07-15

> Drive operational excellence for a new product pipeline at Hover by owning workflows, quality systems, SLAs, dashboards, and cross-functional initiatives with BPO partners. Requires 5-8 years in operations/analytics, strong data skills (SQL/Tableau/Snowflake), and experience building processes in ambiguous environments.

## Job Description

## Responsibilities
- Own the operational launch and ongoing health of a new product pipeline, including BPO workflows, training, quality systems, and SLA management.
- Monitor operational performance through dashboards and data analysis, identifying leading indicators and resolving issues before they impact customers.
- Build and improve operational playbooks, SOPs, QA sampling strategies, escalation paths, and performance benchmarks.
- Partner closely with Engineering and Product to improve tooling, troubleshoot workflow issues, and ensure operational scalability.
- Work with international BPO partners to drive quality, throughput, training, and operational excellence across multiple regions.
- Manage operational budgets, forecasting needs, monitoring expenditures, and identifying opportunities for efficiency improvements and cost optimization.
- Drive cross-functional initiatives from ideation through implementation while balancing speed, quality, and customer impact.
- Break down complex operational problems, mapping dependencies, and using data to inform decisions and prioritize solutions.
- Identify and implement both incremental and large-scale process improvements that improve quality, turnaround time, and operational efficiency.
- Operate with a strong bias toward action and independently driving projects in ambiguous, fast-moving environments.

## Requirements
- 5-8 years of experience in operations, management consulting, strategy & operations, analytics, product operations, marketplace operations, consulting-to-tech, fulfillment/logistics operations, or similar fast-paced operational environments.
- Strong analytical and problem-solving skills with hands-on experience working with operational data, driving insights, and leading strategic projects end-to-end through implementation.
- Experience using Tableau, LookML, Snowflake, SQL or equivalent analytical tools to investigate operational issues and drive decision-making.
- Experience building SOPs, dashboards, monitoring KPIs, and improving operational workflows.
- Proven ability to drive cross-functional initiatives and influence stakeholders without formal authority.
- Excellent written and verbal communication skills, with the ability to communicate effectively across technical and non-technical audiences.
- Comfort operating in ambiguity and building structure where processes are still evolving.
- A collaborative, low-ego working style with strong ownership mentality and bias toward action.

## Nice-to-Haves
- Experience launching new products or operational workflows from scratch.
- Experience working with BPO or HITL (human-in-the-loop) production environments.
- Experience with marketplace operations, fulfillment operations, or computer vision/image-processing workflows.
- Experience managing enterprise SLAs or large-scale operational quality systems.
- Experience coding with Python, Machine Learning, Javascript, familiarity with APIs.

## Compensation and Benefits
- Competitive salary and meaningful equity in a fast-growing company.
- Comprehensive medical, dental, and vision coverage for you and dependents.
- Unlimited and flexible vacation policy.
- Generous paid parental and new child bonding leave.
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge.
- Remote Wellbeing Resources including recurring fitness classes, meditation/mindfulness tools, virtual therapy, and family planning assistance.
- Learning budget to cover the cost of management training, conferences, workshops, or certifications.

**US base salary range for this full-time position is $148,000 - $183,000 annually.**

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