# Manager, Customer Success - Beneficial Deployments

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** San Francisco, CA, New York, NY
**Role:** Customer Success
**Salary:** $265k – $320k/yr
**Experience:** 7+ years
**Skills:** Customer Success, Account Management, AI/ML, SaaS, api, Change Management, value realization, ROI Analysis, QBRs, kpi management, expansion strategy, retention strategy, Executive Communication, customer advocacy, systems integrators
**Posted:** 2026-08-12

> Leads and develops a customer success team while managing strategic nonprofit accounts and driving adoption, value realization, retention, and expansion. The role requires 7+ years of customer-facing experience, frontline management experience, nonprofit expertise, and technical fluency with AI/ML products.

## Job Description

## Responsibilities

- Directly manage and develop a team of 4–8 Customer Success Managers supporting strategic nonprofit accounts.
- Serve as a player-coach by owning strategic accounts, driving outcomes for high-impact partnerships, and modeling best-in-class customer success practices.
- Shape account strategies that nurture growth and deepen impact within nonprofit and mission-driven organizations.
- Support nonprofit product launches by partnering with Product, Marketing, Partnerships, and Sales and ensuring customers realize promised value.
- Coach team members on change management, adoption, value realization, and expansion methodologies.
- Join strategic customer engagements and escalations with C-level stakeholders.
- Help shape systems integrator and implementation partner models.
- Represent the company at sector convenings and customer-facing forums focused on AI adoption in the nonprofit and mission-driven sector.
- Build scalable customer success processes, including success planning frameworks, QBR templates, and sector playbooks.
- Partner with Sales on expansion opportunities, handoffs, and aligned account strategies.
- Collaborate with Product, Engineering, Partnerships, Marketing, and Policy to advocate for customer needs.
- Contribute to hiring, onboarding, and training initiatives.
- Establish an AI-first, innovation-focused team culture and deepen team expertise.
- Conduct 1:1s, performance reviews, and career development planning.
- Serve as an escalation point for at-risk accounts and complex customer situations.
- Develop customer advocacy programs, including case studies, testimonials, and communities of practice.

## Requirements

- 7+ years of experience in customer success, account management, or customer-facing roles, including nonprofit experience.
- 3+ years of frontline management experience.
- Proven ability to drive value realization and measurable customer outcomes.
- Working knowledge of consumption-based and seat-based business models.
- Understanding of nonprofit operational realities, including budget cycles, grant funding, board governance, and resource constraints.
- Experience managing and building customer success teams in nonprofit, SaaS, API, or AI/ML companies.
- Technical fluency with AI/ML products and ability to navigate technical conversations.
- Strong executive presence with customer technical and business leaders.
- Strong business acumen, including articulating value, calculating ROI, and driving business outcomes.
- Ability to balance strategic thinking with tactical execution.
- Experience building customer success processes, playbooks, and operational frameworks.
- Ability to use data to drive team and customer outcomes.
- Demonstrated ability to coach customer success professionals and improve performance against KPIs.
- Track record of achieving team targets for expansion, retention, and customer satisfaction.
- Passion for responsible AI development.

## Education

- Bachelor’s degree or equivalent combination of education, training, and/or experience.
- Relevant field of study demonstrated through coursework, training, or professional experience.

## Compensation and Benefits

- Annual compensation range: **$265,000–$320,000 USD**.
- The company expects staff to work from an office at least 25% of the time under its location-based hybrid policy.
- Visa sponsorship may be available depending on the role and candidate.

## Similar roles

- [Customer Learning Program Lead](https://hotfix.jobs/jobs/4c6d5f24-53f7-43fa-a9fa-51ca1683bacf) - OpenAI - San Francisco, CA - $266k – $300k/yr
- [Customer Programs Manager, Co-Marketing & Measurement](https://hotfix.jobs/jobs/936ec373-a460-48c9-8e90-ab706bae00bf) - Anthropic - San Francisco, CA - $255k – $320k/yr
- [Senior Manager, Customer Success Engineering](https://hotfix.jobs/jobs/6a4b1f75-94ab-40c2-9c90-e4c3c2f0c848) - Postman - London, United Kingdom - $250k – $280k/yr
- [AI Success Engineer - EDU](https://hotfix.jobs/jobs/df6b7368-2af4-48fa-a3f2-c7e5ab92ecd5) - OpenAI - San Francisco, CA - $234k – $260k/yr
- [Manager, Strategic Growth](https://hotfix.jobs/jobs/f9986751-276d-4d0f-a054-16c740d795d0) - Clay - New York, NY - $220k – $250k/yr

**Apply:** https://hotfix.jobs/jobs/5abc6c31-762f-4a4d-9e42-7c359d94cb8f
**Canonical:** https://hotfix.jobs/jobs/5abc6c31-762f-4a4d-9e42-7c359d94cb8f