# Customer Growth Manager

**Company:** [LangChain](https://hotfix.jobs/companies/langchain)
**Location:** San Francisco, CA
**Role:** Account Management
**Salary:** $150k – $200k/yr
**Experience:** 5+ years
**Skills:** Account Management, Customer Success, Renewals Management, Salesforce, B2B SaaS, Negotiation, Pipeline Management, Forecasting, Ai/Llm Stack, Quota Management
**Posted:** 2026-05-27

> Own post-sale customer lifecycle for a commercial portfolio at an AI infrastructure company. Drive retention, expansion, and renewals while acting as the commercial advisor and voice of the customer.

## Job Description

## Key Responsibilities
- Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates.
- Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets.
- Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles.
- Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value.
- Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers.
- Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams.
- Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey.
- Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain.

## What We're Looking For
- 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS.
- Proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention).
- Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles.
- Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus.
- Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers.
- Deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform.
- Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting.
- Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment.
- (Preferred) Direct experience at a high-growth, developer-first, or AI/ML infrastructure company.
- (Preferred) Experience managing renewals in a consumption or usage-based pricing model.

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