# Engagement Manager (NYC)

**Company:** [LangChain](https://hotfix.jobs/companies/langchain)
**Location:** New York, NY, San Francisco, CA
**Role:** Customer Success
**Salary:** $170k – $190k/yr
**Experience:** 5+ years
**Skills:** Jira, Asana, Linear, Agile Methodologies, AI/ML, Software Development Lifecycle, LangChain, LangGraph, Langsmith, PMP
**Posted:** 2026-03-26

> Manages 5-8 concurrent technical engagements for enterprise customers using LangChain tools, coordinating cross-functional teams, handling customer communication, risks, and delivery from SOW to closeout. Requires 5+ years project management experience with technical teams and tools like Jira/Asana.

## Job Description

## What You'll Do

**Engagement Lifecycle Management**
- Manage the full engagement lifecycle from SOW review through closeout, including planning, execution, risk management, scope management, and handoff

**Customer Communication & Relationship Management**
- Serve as the primary point of contact for customers — deliver status updates, manage expectations, handle escalations, and negotiate scope changes

**Multi-Engagement Management**
- Manage 5–8 concurrent technical engagements simultaneously while maintaining quality and meeting deadlines

**Cross-Functional Coordination**
- Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams; manage resource allocation and capacity planning

**Risk & Issue Management**
- Proactively identify risks and issues, develop mitigation strategies, track resolution, and ensure deliverables meet quality standards

## What You'll Bring
- You have 5+ years of engagement or project management experience, preferably with technical or software engagements
- You've managed multiple concurrent engagements and know how to keep quality high across all of them
- You have strong experience working with enterprise customers and leading customer-facing communication
- You've coordinated cross-functional technical teams — engineers, architects, product — and managed resource allocation
- You're experienced with project management tools such as **Linear**, **Jira**, **Asana**, or similar
- You've handled scope change management and complex stakeholder dynamics
- You have start-up DNA: you thrive in fast-paced, ambiguous environments and don't wait to be told what to do
- You're a natural communicator — clear, direct, and effective with both technical teams and executive stakeholders
- You exemplify our operating principles
- You are motivated to build something great: you hold a high bar for quality, craft, and impact
- You embrace hot takes: you share informed opinions, challenge the status quo, and engage in constructive debate
- You operate with maximum agency: you take ownership, move work forward independently, and help others unblock
- You run to the roar: you lean into hard problems, ambiguity, and fast-moving challenges

## Nice to Have
- PMP or similar project management certification
- Experience in Professional Services or consulting
- Experience with AI/ML or infrastructure engagements
- Experience with time tracking and billing coordination
- Knowledge of software development lifecycle and agile methodologies

## Compensation & Benefits
**Annual Salary:** $170,000-$190,000
- Competitive compensation including base salary, variable compensation for relevant roles, meaningful equity
- Benefits: medical, dental, vision coverage, flexible vacation, 401(k) plan, life insurance

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