# Support Specialist

**Company:** [Fetch](https://hotfix.jobs/companies/fetch)
**Location:** Remote
**Role:** Customer Support
**Salary:** $42k – $42k/yr
**Skills:** Google, Email Support, Technical Troubleshooting, Customer Communication, Problem Solving, Cache Clearing, Written Spanish, App Support
**Posted:** 2026-06-09

> Support Specialist handling user inquiries via email, troubleshooting technical issues, educating users on app features, and maintaining performance metrics on a 3pm-11pm CST schedule. Requires strong written communication, technical proficiency, and adaptability in a fast-paced remote environment.

## Job Description

## Role Responsibilities
- Answering user questions through written email format using pre-written responses
- Educating users on technical topics such as new features and product bugs
- Developing a deep understanding of the application and how it works
- Communicating with users in a way that addresses their concerns regardless of their technical background
- Ability to identify whether an issue is new or existing and react accordingly
- Providing service that prioritizes user retention
- Achieving daily, weekly and monthly performance expectations consistent with team and department goals
- Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources
- Engaging with colleagues and celebrating both individual and team accomplishments

## Minimum Requirements
- Technically Proficient: Google is your best friend
- Fast Learner: Rapid fire communication works for you
- Adapts to Change: New things are your vibe
- OK with Repetition
- Self-Motivated
- Seeks Feedback
- Maintains a Positive Attitude
- Professional and Accountable
- Maintains Focus
- Service Minded: Does what is best for our users, even if it's difficult for us
- Resourceful
- Problem Solving: You know that clearing the cache and cookies is a good place to start
- Team Mindset

## Preferred Requirements
- Extensive technical knowledge
- Fluency in written Spanish

## Compensation and Benefits
- Hourly rate of $20.20
- Equity in Fetch for full-time employees
- 401k Match: Dollar-for-dollar match up to 4%
- Comprehensive medical, dental and vision plans for employees and pets
- $10,000 per year in education reimbursement
- Employee Resource Groups and Inclusion Council participation
- Flexible PTO, 9 paid holidays, year-end week-long break
- 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers
- $2,000 Calvin Care Cash incentive for new family members
- Flexible work environment with hardware and software provided

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**Apply:** https://hotfix.jobs/jobs/59ec0746-6983-42bf-8d4b-9a425103e4f4
**Canonical:** https://hotfix.jobs/jobs/59ec0746-6983-42bf-8d4b-9a425103e4f4