# Deployment Strategist

**Company:** [Encord](https://hotfix.jobs/companies/encord)
**Location:** New York, NY
**Role:** Customer Success
**Experience:** 2+ years
**Skills:** Customer Success, Technical Account Management, Solutions Engineering, Implementation, HubSpot, Salesforce, Gainsight, Project Management, B2B SaaS, CRM
**Posted:** 2026-05-26

> Own end-to-end deployment and adoption of Encord for enterprise AI customers, guiding technical teams and driving retention and expansion. Requires 2-8 years in post-sales or technical customer-facing roles with strong project management and commercial instincts.

## Job Description

## What you’ll do
- Own the end-to-end deployment and success of Encord across a portfolio of customers, from initial onboarding through long-term adoption
- Lead customers to value quickly by guiding technical teams, running effective enablement, and establishing strong success plans
- Build deep, trusted relationships with customer stakeholders at all levels, from hands-on users to executive sponsors
- Maintain a holistic understanding of each customer's goals, usage, and risk profile, proactively addressing issues before they escalate
- Partner closely with Sales to support renewals, identify expansion opportunities, and drive long-term account growth
- Act as a strategic voice of the customer, sharing insights with Product and Engineering to influence roadmap and execution
- Help shape and continuously improve Encord's post-sales motion, playbooks, and operating processes as the company scales

## Who we’re looking for
- Demonstrated success supporting complex, technical products and enterprise-grade customers
- Comfortable going deep on product and technical details while communicating clearly with executives
- Highly organised and analytical, with strong project management instincts
- Naturally consultative: ask great questions, uncover root problems, and guide customers to outcomes
- Commercially minded, with an understanding of how post-sales execution drives retention and growth
- Collaborative and influential, with strong cross-functional instincts
- Ambitious, driven, and motivated by ownership, impact, and rapid growth

## Experience requirements
- 2–8 years in a customer-facing technical or post-sales role such as Customer Success, Technical Account Management, Solutions Engineering, Implementation, or Management Consulting
- Proven ability to manage complex, multi-stakeholder deployments of technical software products, ideally in a B2B SaaS environment
- Track record of driving measurable outcomes — time-to-value, product adoption, retention, or expansion — across a portfolio of enterprise accounts
- Experience engaging confidently with technical teams (ML engineers, data scientists, software engineers) as well as executive and business stakeholders
- Strong project management skills, with the ability to run multiple concurrent deployments, coordinate internal resources, and keep customers on track
- Commercially aware, with experience contributing to renewals, identifying expansion signals, and partnering with Sales on account growth
- Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight, or similar)
- Experience at a high-growth start-up or scale-up strongly preferred
- Bonus: Exposure to AI, ML, data infrastructure, or developer tools

## Why Encord
- Competitive salary, commission, and meaningful equity in a high-growth start-up
- Clear, accelerated growth opportunities as the company scales rapidly
- Strong in-person culture: 3–5 days/week in our newly launched NYC office
- Flexible PTO to fully recharge; 18 paid vacation days in the U.S. plus federal holidays
- Annual learning & development budget
- Comprehensive health, dental, and vision coverage
- Frequent travel opportunities across the U.S., London, and Europe
- Bi-annual company offsites, twice-weekly team lunches, and monthly socials

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