# Staff Impartner Product Owner, PRM

**Company:** [Twilio](https://hotfix.jobs/companies/twilio)
**Location:** Remote
**Role:** Product Management
**Salary:** $121k – $151k/yr
**Experience:** 8+ years
**Skills:** impartner, Salesforce, deal registration, partner analytics, Jira, Confluence, Airtable, safe, cloud coach
**Posted:** 2026-07-30

> Product Owner responsible for optimizing Twilio's Impartner PRM platform and Salesforce integrations to manage, enable, and co-sell with the global partner ecosystem. Requires 8+ years Impartner expertise, 5+ years Salesforce, and 6-8 years product ownership to drive roadmap, processes, and measurable channel efficiency.

## Job Description

## Responsibilities
- Act as the primary subject matter expert and trusted advisor for the Impartner PRM platform, defining and aligning on partner portal workflows, deal registration policies, and lead distribution procedures.
- Serve as the strategic liaison between Partner teams and technical teams, ensuring business requirements are documented, articulating the “what” and “why,” for platform developers.
- Analyze and document "as-is" and "to-be" process flows to identify gaps, friction points, and automation opportunities converted into technical requirements.
- Maintain a holistic view of Salesforce and Impartner sync logic, user personas, and data flows to ensure configurations do not break upstream or downstream GTM systems.
- Partner with solution architects and development teams to design scalable integrations between Salesforce.com, Impartner, and adjacent technologies like marketing automation or ERP.
- Collaborate with end-users, technical squads, and change enablement teams from discovery through requirements, build, UAT, and deployment.
- Maintain a quarterly operational roadmap of enhancements for partner experience, targeting channel efficiency, accurate pipeline reporting, and scale readiness.
- Set and track critical metrics for initiatives, ensuring success through partner adoption and operational targets.

## Qualifications
**Required:**
- 8+ years hands-on experience configuring, managing, or owning the Impartner PRM platform (including Deal Registration, Partner Analytics, or Locator). Impartner Certified Administrator preferred.
- 5+ years experience with Salesforce.com (CRM), deep understanding of standard objects (Accounts, Contacts, Leads, Opportunities) and sync with external PRM tools.
- 6-8 years of product ownership, product management, or business analysis experience in an agile environment.
- Demonstrated ability to document complex workflows and perform to-be gap analyses.
- Strong presentation, communication, and facilitation skills with track record of aligning diverse stakeholders.
- Success in running project timelines, managing backlogs, communicating across units, and driving decisions.

**Desired:**
- Salesforce Certified Administrator.
- Experience in Agile methodology (Scaled Agile / SAFe a plus).
- Experience consolidating partner portals or CRM systems from M&A.
- Experience with Cloud Coach and Professional Services workflow.
- Experience with global GTM or Channel Operations, navigating localization or currency requirements.
- Familiarity with Jira, Confluence, and Airtable.

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