# Senior Enterprise Solutions Manager

**Company:** [Invisible Tech](https://hotfix.jobs/companies/invisible-tech)
**Location:** Remote
**Role:** Account Management
**Salary:** $144k – $228k/yr
**Experience:** 5+ years
**Skills:** AI, Financial Modeling, Spreadsheets, Capacity Planning, Project Management, Process Automation, Client Relationship Management, Team Management, Data Analysis
**Posted:** 2026-03-17

> Manages strategic healthcare client relationships, complex projects, large-scale teams, and AI training processes. Oversees operational delivery, process innovation, financial cycles, and ensures client needs are met through strong leadership and communication. Requires 5+ years in operations.

## Job Description

## What You’ll Do

- Manage Strategic Clients Relationships: Oversee operational delivery to a book of health care clients (e.g., provider, payor, and life sciences) to ensure that their evolving needs are met, requiring strong communication and presentation skills, clear expectations management and service-level agreements, and timely troubleshooting. Ensure pricing and billing are accurate.
- Manage Complex Projects: Partner with clients to align on expected work volume, use forecasts to develop a project plan and ensure sufficient capacity. Serve as a bridge between the client and automations teams to develop and refine processes.
- Innovate & Iterate on Process Design: Build and design frameworks and guidelines to drive best practices in AI training and, ultimately, improvements to AI models. Iterate through collaboration with team members, peers, and clients.
- Manage Large-Scale Teams: Oversee hiring, staffing, and development of sizable project teams. Act as the vital link between our clients and teams throughout Invisible, requiring a strong synthesis of client needs and an eye towards productive collaboration. Onboard new joiners.
- Inspire Creativity: Identify areas for process improvement and efficiency gains, and scope new processes when needed. Be relentlessly curious, creative and proactive in implementing solutions to critical issues. Seek cross-cutting improvements to systems to improve the team.
- Own Your Business: Maintain client health in both service and unit economics and provide guidance and leadership to the team of operators that are in charge of producing the outputs of the client/process. Own the financial cycles for the book of clients, including payroll reconciliation and approval, and end-of-month closure of the financials. Collaborate with the Director/s to develop and implement strategies that drive growth and profitability.

## What We Need

- At least 5 years of experience in operations management, preferably in a client-facing role
- Proven track record of managing client relationships and delivering exceptional service

Ideal candidates will have familiarity within or exposure to AI concepts, though curiosity and fast learning are more important
- Intermediate understanding of how to build financial models, especially cost-driven analysis; comfortable with data analysis in spreadsheets, managing complex formulas and building processes.
- Strong management and leadership skills and ability to provide guidance and support to a team.
- Experience in capacity planning and project management
- Excellent communication skills, both verbal and written
- Ability to work remotely and manage teams without in-person interaction ● Ability to think strategically in complex and difficult situations
- Strong sense of urgency and ability to prioritize tasks; be open and flexible on schedules

## What’s In It For You

For this position, the annual salary ranges by location are:

**Tier 1 Salary Range** $176,000 — $228,000 USD  
**Tier 2 Salary Range** $160,000 — $207,000 USD  
**Tier 3 Salary Range** $144,000 — $186,000 USD  

You can find more information about our geographic pay tiers [here](https://invisibletech.ai/compensation-and-pay-tiers). Bonuses and equity are included in offers above entry level.

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