# Partner Success Director

**Company:** [Abridge](https://hotfix.jobs/companies/abridge)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $156k – $179k/yr
**Experience:** 8+ years
**Skills:** Enterprise Saas, Healthcare Systems, Client Relationship Management, Executive Business Reviews, Product Training, Adoption Analytics, Project Management, Cross-Functional Collaboration, Technical Communication, Revenue Growth
**Posted:** 2026-09-02

> Own strategic health system partnerships, serving as the primary executive and clinician-facing relationship leader while driving adoption, retention, and expansion. The role requires strong healthcare knowledge, customer-facing experience, technical aptitude, and excellent communication skills.

## Job Description

## Responsibilities

### Partner Development
- Build and maintain executive, operational, and technical relationships across health system partners.
- Serve as the primary point of contact, providing clear, timely, and reliable communication.
- Advise health system leaders on best practices connecting platform capabilities to clinical and operational priorities.
- Analyze usage trends, adoption patterns, and growth potential to identify risk and expansion opportunities.
- Conduct executive business reviews, assess product performance, share value attainment, and align on future opportunities.
- Collaborate with sales on expansion opportunities, goals, milestones, action plans, and solution presentations.
- Track partner expansion metrics and contribute to revenue growth and retention targets.

### Clinician Success
- Build trusted relationships with clinicians and healthcare professionals across strategic customers.
- Connect platform capabilities to clinician workflows, productivity, and patient outcomes.
- Provide product training and onboarding support.
- Identify and resolve clinician issues in collaboration with internal teams.
- Monitor clinician satisfaction and adoption data and develop interventions to drive sustainable utilization.

### Partner Advocacy
- Partner with sales, product, and cross-functional teams to drive growth and remove adoption barriers.
- Represent partner insights, feedback, and success stories internally.
- Contribute to partner success resources, case studies, engagement materials, and communication strategies.

## Requirements
- Proven experience in customer-facing or client-facing roles, including management consulting, enterprise SaaS, or health system innovation.
- Strong understanding of the healthcare landscape and the challenges faced by large health enterprises and clinicians.
- Strong problem-solving skills and a proactive, results-oriented mindset.
- Experience managing a focused portfolio of strategic partners in a high-touch model.
- Excellent communication and interpersonal skills, with the ability to build trust with clinicians and stakeholders at all levels.
- Technical aptitude and ability to understand and communicate complex software solutions.
- Strong organizational and project management capabilities.
- Passion for improving healthcare through technology.

## Compensation and Benefits
- Annual salary: $156,000–$179,340.
- Competitive compensation and equity grants for full-time employees.
- Flexible PTO and paid holidays.
- Medical, dental, and vision coverage.
- HSA contributions, paid parental leave, family-forming benefits, and 401(k) matching.
- Personal device allowance, pre-tax benefits, lifestyle wallet, mental health support, and sabbatical leave.

## Similar jobs

- [Director, Client Success](https://hotfix.jobs/jobs/052f861e-d0f2-4787-905d-656e0177e469) - Luxury Presence - Austin, TX - $160k – $190k/yr
- [Director, Client Success](https://hotfix.jobs/jobs/164d894e-c9dd-4bd5-bf01-8aceab147999) - DeepIntent - Remote - $150k – $170k/yr
- [Customer Strategy Director, Ecosystem Programs](https://hotfix.jobs/jobs/a1175af1-1e5b-4804-b0dd-d048024e1d86) - Faro Health - Remote - $166k – $196k/yr
- [Head of Borrower Success](https://hotfix.jobs/jobs/9d3130f1-7be5-43f0-9a8b-69c865f52c4a) - Upstart - Remote - $128k – $177k/yr
- [Director, Customer Experience](https://hotfix.jobs/jobs/ed42a8cf-a41d-4845-a0b0-22074e27a853) - Ramp - New York, NY - $190k – $290k/yr

**Apply:** https://hotfix.jobs/jobs/59cf8932-4a7b-4c1d-abe7-9b5ce8b9000d
**Canonical:** https://hotfix.jobs/jobs/59cf8932-4a7b-4c1d-abe7-9b5ce8b9000d