# Senior Professional Services Engineer

**Company:** [OPSWAT](https://hotfix.jobs/companies/opswat)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 7+ years
**Skills:** SIEM, Splunk, Qradar, Sentinel, Soar, Edr, Xdr, AWS, Azure, GCP, Windows, Linux, Nist, Mitre Att&Ck, ISO 27001
**Posted:** 2026-03-26

> Leads deployments of cybersecurity solutions in IT/OT environments, runs customer SOC operations including monitoring and threat response, and manages professional services projects as a trusted technical advisor. Requires 7+ years cybersecurity experience, SOC tools proficiency, and strong project management.

## Job Description

## Responsibilities

### Professional Services (Deployment & Advisory)
- Lead end-to-end deployment of OPSWAT security solutions across enterprise IT and OT environments.
- Engage in requirements gathering, architecture design, installation, configuration, and validation of solutions.
- Work closely with customer stakeholders, including CISOs, SOC Managers, and IT/OT teams.
- Provide expert advice on cybersecurity best practices, zero-trust frameworks, malware prevention, and secure file transfer workflows.
- Deliver technical workshops, product training, and knowledge transfer sessions.
- Ensure successful go-live and handoff to customer operational teams or OPSWAT Managed Services.

### Managed SOC Services
- Run 24x7/8x5 SOC operations depending on service scope.
- Monitor, analyze, and respond to security alerts using OPSWAT solutions and common SOC tools (SIEM, SOAR, EDR, NDR, IDS/IPS).
- Lead threat investigations, incident triage, and escalation to customer teams.
- Build and implement detection rules, playbooks, and incident workflows.
- Prepare weekly/monthly SOC reports, service reviews, and recommendations for continuous improvement.
- Ensure SLA adherence and high-quality service delivery.

### Project Management
- Own project planning, execution, and delivery for Professional Services engagements.
- Create and manage project plans, timelines, risks, documentation, and stakeholder communication.
- Coordinate across internal teams including Product, Engineering, Support, and CS.
- Manage multiple customer projects simultaneously while meeting delivery deadlines.

### Customer Engagement & Communication
- Serve as a primary technical point of contact for assigned customers.
- Communicate complex technical concepts clearly and confidently to both technical and executive audiences.
- Build strong customer relationships that drive trust, adoption, and long-term value.
- Participate in quarterly business reviews (QBRs) and service improvement discussions.

## Requirements

### Technical Expertise
- 7+ years in cybersecurity, with strong exposure to enterprise environments.
- Hands-on system administration experience (**Windows**, **Linux**).
- Strong understanding of Cloud (**AWS**, **Azure**, **GCP**) and hybrid deployments.
- Networking expertise across IT & OT environments, including segmentation, firewalls, VPNs, ICS/SCADA basics.
- Prior experience working in a SOC environment and delivering SOC services.
- Familiarity with SOC tools & technologies such as:
  - **SIEM** (**Splunk**, **QRadar**, **Sentinel**)
  - **SOAR** platforms
  - **EDR/XDR** solutions
  - Vulnerability management
  - Threat intelligence platforms
- Knowledge of cybersecurity frameworks such as **NIST**, **MITRE ATT&CK**, **ISO 27001**.

### Project Management
- Strong project management skills with experience driving complex technical projects.
- Experience working with enterprise customers across multiple time zones.
- Certifications like **PMP**, **PRINCE2**, or Agile methodologies are a plus.

### Soft Skills
- Excellent written and verbal communication skills.
- Ability to lead customer conversations with clarity, confidence, and empathy.
- Strong problem-solving and critical-thinking skills.
- Ability to work in fast-paced environments and handle multiple priorities.

## Nice-to-Haves
- Security certifications such as **CISSP**, **CISM**, **CEH**, **GCIH**, **GCIA**.
- Cloud certifications (**AWS/Azure/GCP**).
- Networking certifications (**CCNA**, **CCNP**).

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