# Head of Commercial Strategy and Operations

**Company:** [SimplePractice](https://hotfix.jobs/companies/simplepractice)
**Location:** Remote
**Role:** Revenue Operations
**Salary:** $208k – $260k/yr
**Experience:** 10+ years
**Skills:** Revenue Operations, Sales Operations, sales, Onboarding, Account Management, Customer Support, Pipeline Management, Forecasting, artificial intelligence, kpi reporting, SaaS, lifecycle management, product adoption, Cross-Functional Collaboration, Strategic Planning
**Posted:** 2026-08-05

> Leads end-to-end commercial strategy and revenue operations across Sales, Onboarding, Account Management, and Support. The role requires 10+ years of strategic and operational experience, hands-on AI implementation, cross-functional influence, and a bachelor's degree.

## Job Description

## Responsibilities

- **Own revenue strategy and planning:** Partner with the CCO to set commercial and revenue strategy, translating it into annual and quarterly plans across Sales, Onboarding, Account Management, and Support.
- **Own end-to-end revenue operations:** Directly own the systems, tooling, processes, and reporting infrastructure supporting Sales, Onboarding, Account Management, and Support, including pipeline management, forecasting, and cross-functional handoffs.
- **Diagnose and rebuild customer-facing functions:** Assess performance drivers within customer-facing functions and design and execute the operating models needed going forward.
- **Build and own the customer lifecycle view:** Develop a holistic view of onboarding and product adoption, partnering with Product and Marketing on lifecycle expansion plans.
- **Run the commercial operating cadence:** Own business reviews, KPI reporting, and follow-through for the commercial leadership team.
- **Lead AI strategy for revenue operations:** Identify and lead AI-powered workflows across Sales, Onboarding, Account Management, and Support, using direct experience implementing AI tools.
- **Drive cross-functional alignment:** Partner with Product, Marketing, Finance, and other functions to align shared goals and influence outcomes without direct authority.
- **Present to senior leadership:** Provide regular updates and strategic recommendations to the CCO and executive team on commercial and revenue performance.

## Requirements

- Minimum **10 years** of experience in strategy, revenue operations, or commercial operations, including direct ownership of functional execution such as Sales Operations or Revenue Operations.
- Strong strategic background with a track record of running revenue operations end-to-end.
- Demonstrated ability to execute strategy across teams and deliver results.
- Direct experience building and running operational processes in Sales, Support, Onboarding, or Account Management.
- Direct experience building or rolling out AI-powered processes or tools with measurable adoption results.
- Ability to work cross-functionally and influence without direct authority.
- Data-driven mindset and comfort presenting detailed analysis and strategic narratives to senior leadership.
- Bachelor's degree required.

## Nice to Have

- SMB SaaS experience.
- MBA.

## Benefits

- Medical, dental, vision, life, and disability insurance
- 401(k) plan with company match
- Flexible Time Off, wellbeing days, paid holidays, and summer Fridays
- Mental health resources
- Paid parental leave and Backup Care
- Tuition reimbursement
- Employee Resource Groups (ERGs)

## Compensation

- Base compensation range: **$208,000–$260,000 USD**
- Employees may also be eligible for an annual bonus or commission.
- Some roles may be eligible for overtime pay.

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