# Head of Travel Advisory and Community

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** London, United Kingdom
**Role:** Customer Success
**Experience:** 10+ years
**Skills:** Travel Advisory, Enterprise Sales, Customer Advisory Boards, Customer Advocacy, SaaS, Travel Management, Ndc, Travel Policy Design, Global Travel Programs, Enterprise Implementations, Go-to-Market Strategy, Community Building, Executive Communication, Account Management, Customer Success
**Posted:** 2026-07-18

> Leads Navan’s UK enterprise travel advisory and customer advocacy strategy, supporting major deals, thought leadership, and the EMEA Customer Advisory Board. Requires 10+ years in travel, enterprise sales, or customer advisory, with deep knowledge of modern distribution and scaled travel programs.

## Job Description

## Responsibilities
- Drive customer and prospect events in collaboration with Sales and Marketing.
- Align with EMEA Account Management and Customer Success teams on customer attendees.
- Host or liaise with the executive team.
- Lead Navan’s UK enterprise thought leadership on the future of corporate travel through industry presentations and published content.
- Build customer advocacy and the travel community.
- Partner with Sales, Account Management, and Product leadership from initial RFP through signed SOW and global rollout.
- Support major UK enterprise pursuits by providing expert travel advisory to internal deal teams and prospective customers.
- Serve as the trusted voice of the customer internally, informing product direction, sales strategy, and decision-making.
- Serve as the primary liaison for Navan’s EMEA Customer Advisory Board (CAB).
- Cultivate an engaged community of top customers that influences product direction, strengthens enterprise relationships, and accelerates strategic growth.
- Drive CAB agenda creation, speaker selection, and measurable outcomes with Account Management, Customer Success, and Product teams.

## Outcomes
- Contribute measurably to the UK pipeline in the first year across deals ranging from $15M to $100M+ in Gross Booking Volume.
- Increase enterprise win rates and reduce sales cycles through trusted advisory and deal strategy.
- Expand the EMEA CAB program to influence product adoption, improve retention, and generate executive-level referrals.
- Build market visibility and credibility as Navan’s UK travel spokesperson within the travel operations and procurement community.

## Requirements
- 10+ years of experience in travel, enterprise sales, or customer advisory, ideally in SaaS, travel management, or enterprise services.
- Executive-level communication and presence, with the ability to earn trust and influence among travel program leaders in Fortune 500, CAC 40, and/or FTSE 100 organizations.
- Deep knowledge of the travel ecosystem, including modern distribution such as NDC, policy design, global travel programs, and implementation at scale.
- Strategic operating ability to translate insights into scalable programs and repeatable outcomes.
- Strong collaboration and leadership skills, with comfort working cross-functionally with executives, sales leaders, and product teams.
- Experience shaping and influencing go-to-market strategies in complex, multi-stakeholder environments.
- Passion for customer advocacy, with a track record of building strong customer communities and executive relationships.

## Similar jobs

- [Director, Customer Success, EMEA](https://hotfix.jobs/jobs/117ab99a-9edc-445a-93ec-b7d3d32d0b2e) - GitLab - Remote
- [Director of Customer Success](https://hotfix.jobs/jobs/82d7948f-bcd5-4606-ac45-a628acb18a0b) - OpenLoop - Remote
- [Director, Technical Account Management](https://hotfix.jobs/jobs/045973e3-bec2-4705-b2a5-33d2cfa8b7c1) - Datadog - Dublin, Ireland
- [Client Value Partner](https://hotfix.jobs/jobs/c1696baa-0f8e-483d-9f03-bea65e33e324) - Celonis - London, United Kingdom
- [Client Value Partner](https://hotfix.jobs/jobs/abb2c6cc-eee6-44eb-8267-ba66b8784e45) - Celonis - London, United Kingdom

**Apply:** https://hotfix.jobs/jobs/58fd2c9b-c751-4fdb-96c6-be4bc787e586
**Canonical:** https://hotfix.jobs/jobs/58fd2c9b-c751-4fdb-96c6-be4bc787e586