# Strategic Account Manager

**Company:** [Square](https://hotfix.jobs/companies/square)
**Location:** Remote
**Role:** Account Management
**Salary:** $108k – $203k/yr
**Experience:** 5+ years
**Skills:** Account Management, Sales, SaaS, Payments, Consultative Selling, Requirements Gathering, Technical Solutioning, Contract Negotiation, Cross-Selling, Customer Retention, Revenue Growth, Business Management Software
**Posted:** 2026-09-08

> Manages and expands a portfolio of mid-market services sellers, advising them on payments, business management, and banking solutions in English and Spanish. Requires 5+ years in account management or sales, consultative selling expertise, and a record of strategic account growth and retention.

## Job Description

## Responsibilities
- Own and maintain relationships across a portfolio of approximately 175 mid-market services sellers.
- Drive account expansion, retention, and seller satisfaction.
- Advise business owners and operators in English and Spanish on payments, business management, and banking tools.
- Identify cross-sell and use-case expansion opportunities and deliver customized seller onboarding.
- Gather requirements and translate customer needs into scalable technical solutions.
- Project-manage solution execution with cross-functional teams.
- Advocate for seller needs with Product, Engineering, and Operations.
- Negotiate contracts and pricing with senior stakeholders.
- Provide white-glove client service and ensure seller issues are resolved.
- Inform operations and program design for the segment at scale.

## Requirements
- 5+ years of account management or sales experience, ideally in SaaS, payments, or business management software.
- Full proficiency in Spanish.
- Proven success growing and retaining a book of business.
- Consistent over-performance against key metrics and revenue targets.
- Strong discovery and consultative selling skills.
- Technical solutioning experience, including requirements gathering and translating customer needs into scalable solutions.
- Demonstrated success retaining and expanding strategic accounts.
- Experience negotiating contracts and pricing with senior stakeholders.
- Exceptional written and verbal communication skills.
- Creative, strategic problem-solving skills and ability to work in ambiguous environments.
- Growth mindset, empathy, collaboration, and a positive team-oriented approach.

## Nice to Have
- Experience in the services industry, including sports and entertainment, health and beauty, home services, or professional services.

## Compensation
- Base pay varies by U.S. location and market zone:
  - Zone A: $135,200–$202,800
  - Zone B: $125,800–$188,600
  - Zone C: $119,000–$178,400
  - Zone D: $108,200–$162,200
- Benefits include remote work, medical insurance, flexible time off, retirement savings plans, and family planning benefits.

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