# Implementation Project Manager

**Company:** [Cordial](https://hotfix.jobs/companies/cordial)
**Location:** Remote
**Role:** Technical Program Management
**Salary:** $100k – $120k/yr
**Experience:** 5+ years
**Skills:** Project Management, Client Onboarding, Stakeholder Management, Ai Adoption, REST APIs, JavaScript, Dynamic Scripting, Marketing Technology, Cross-Functional Collaboration
**Posted:** 2026-07-02

> The Implementation Project Manager serves as the primary contact guiding clients through successful onboarding, platform implementation, third-party integrations, and AI-powered features at Cordial. Requires 5+ years of professional services project management experience, strong client-facing skills, and enthusiasm for leveraging AI tools.

## Job Description

## Responsibilities
- Project manage a portfolio of varied customer on-boardings to drive successful outcomes.
- Manage internal stakeholders and external client expectations on projects and timelines.
- Maintain and track all projects and documentation; ensure proper and consistent communication of status to the client and Cordial teams.
- Develop and share best practices with clients.
- Ensure the platform is successfully rolled-out according to required timelines and customer initiative requirements.
- Build relationships with key customer contacts to ensure high levels of satisfaction and to lay the foundations for continued growth and partnership.
- Collaborate cross-functionally with Product, Client Success, Strategy, Support, and Sales teams.
- Document and record all completed project work.
- Champion AI adoption from the start by helping clients understand and activate Cordial’s AI-powered capabilities during onboarding.
- Leverage AI-powered tools to streamline project tracking, documentation, status reporting, and communication.

## Requirements
- Bachelor's degree or equivalent.
- Minimum of 5 years of experience in project management in a professional services environment.
- Track record of driving meaningful, successful implementations and managing client projects.
- Eager to become an expert in Cordial’s technology (RESTful API, JavaScript Tag, Dynamic Scripting for Email/SMS/Push, sophisticated UI).
- Curious about AI and energized by using AI tools to be more efficient.
- Strong project management skills with ability to plan, communicate, and manage timelines.
- Professional problem solver who can handle difficult issues, incidents, escalations, and complex challenges calmly.
- Confidence working with senior-level marketers, IT/systems integrators, and marketing technology partners.
- Ability to manage multiple open projects with varying complexity.
- Strong collaboration skills across internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and Executive Team.
- Track record of delivering results in a dynamic, autonomous start-up environment.
- Embodies Cordial’s values.

## Nice-to-Haves
- Experience with marketing technology platforms.
- Familiarity with AI tools and capabilities in a professional setting.

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