# Customer Success Manager

**Company:** [Assembled](https://hotfix.jobs/companies/assembled)
**Location:** San Francisco, CA, New York, NY
**Role:** Customer Success
**Salary:** $120k – $150k/yr
**Experience:** 3+ years
**Skills:** Customer Success, Stakeholder Management, Project Management, Business Reviews, customer training, ROI Analysis, churn mitigation, account expansion, voice of customer, Cross-Functional Collaboration
**Posted:** 2026-07-30

> Manage a portfolio of customers to drive adoption, outcomes, renewals, and expansion of Assembled's customer support platform. Build relationships with executive stakeholders, conduct business reviews and trainings, and serve as the voice of the customer to inform product and GTM improvements.

## Job Description

## Responsibilities
- Manage a portfolio of customers to help them achieve their goals on Assembled and drive business outcomes with senior stakeholders.
- Project-manage customer initiatives with internal and external stakeholders, collaborating cross-functionally (often with product, solutions, sales, etc.) to drive results.
- Proactively monitor and manage the health of customers in your portfolio by identifying areas of risk and creating success plans.
- Drive high-impact, cross-functional projects such as customer journey maps, business review strategy, training documentation, etc.
- Be hands-on with the product to ensure customers are fully educated on how to best leverage Assembled to achieve their goals and maximize ROI.
- Drive customer renewals and mitigate churn within your book of business.
- Identify and execute on areas of growth and expansion in your portfolio of customers.
- Manage customer relationships from post-implementation through renewal, creating advocates and Assembled champions.
- Conduct regular Business Reviews and end-user trainings for customers across the globe.
- Serve as the Voice of Customer internally to prioritize customer feedback on our roadmap.
- Use customer learnings to improve our product, develop go-to-market playbooks, and improve operational processes.

## Requirements
- Relationship building and managing up: enjoy developing relationships and can collaborate effectively with a wide range of constituents, adjusting your messaging accordingly (interact with C-level execs, support agents, and engineers).
- Grit, determination, and tenacity to push through roadblocks in highly unstructured environments; comfortable operating independently.
- Track record for getting things done: juggle competing priorities and drive towards outcomes.
- Think strategically while being in the weeds: identify key trends and insights from customer conversations and the broader market to connect the dots on go-to-market and product.
- Growth mindset: not afraid to try new things, thrive on feedback, self-starter.
- Great team member: collaborative, humble, helpful; balance priorities with the team's needs.
- Willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement.

## Preferred
- 3+ years of experience in customer-facing, operational, and start-up environments.
- Workforce Management Experience is a bonus.

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