# Permit Operations Lead (Fully Remote)

**Company:** [Permitflow](https://hotfix.jobs/companies/permitflow)
**Location:** Remote
**Role:** Other
**Salary:** $70k – $100k/yr
**Experience:** 3+ years
**Skills:** AI Tools, SaaS, Project Management, Construction Permitting, Compliance Standards, Permit Lifecycle Management, Report Generation, Process Optimization, Jurisdictional Regulations, Team Leadership
**Posted:** 2025-12-02

> Leads permit operations team for construction AI platform, managing end-to-end permitting processes, customer relationships, team development, and compliance across multiple jurisdictions. Requires 3+ years in permitting/project management and leadership experience.

## Job Description

## Responsibilities
- Serve as primary customer point of contact, keeping them informed on permit status, timelines, and requirements.
- Provide training, coaching, feedback, and direction to junior team members; oversee their work, manage 1:1s, and empower team development.
- Oversee end-to-end permit application lifecycle: research requirements, prepare forms, gather documentation, and submit to authorities.
- Generate detailed reports on permit progress and deliver regular updates to customers and stakeholders.
- Optimize processes by identifying improvements, implementing best practices to streamline workflows and reduce bottlenecks.
- Ensure all permit applications are complete, accurate, and compliant with jurisdictional standards.
- Monitor and expedite permit approvals by tracking statuses and engaging with authorities.

## Qualifications
- 3-5+ years of relevant experience in construction permitting, project management, or similar role (ideally in SaaS/tech).
- Strong understanding of permitting processes, regulations, compliance standards, and jurisdictional differences.
- Multi-state permitting experience highly preferred.
- Exceptional project management skills to balance multiple projects and deadlines.
- Outstanding communication and interpersonal skills for cross-functional collaboration and customer relationships.
- 2+ years leadership experience preferred: leading, managing, mentoring teams, performance management.
- Customer-centric mindset with background in customer success or sales.
- Critical thinker and problem-solver, calm under pressure.

## What We Offer
- Competitive salary and equity.
- 100% company-paid medical, dental, vision + FSA.
- 401(k).
- Unlimited PTO and paid family leave.
- Home office & equipment stipend.
- Commuter benefits.

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**Canonical:** https://hotfix.jobs/jobs/5849aa66-f907-48f3-bc92-3c13e6a337ac