# Senior Staff Engineer, Cloud Site Operations

**Company:** [Crusoe](https://hotfix.jobs/companies/crusoe)
**Location:** San Francisco, CA, Sunnyvale, CA
**Role:** DevOps / SRE
**Salary:** $179k – $218k/yr
**Experience:** 10+ years
**Skills:** Nvidia H200, Blackwell, Gb200, Gb300, Rubin, X86, GPU, Tableau, Grafana, Data Center Operations, Hpc Hardware, Power Distribution, Pdus, Kubernetes, Nvidia Gpus
**Posted:** 2026-04-06

> Leads technical architecture for data center operations, overseeing global ticket queues, fleet supportability, power topology, resilience planning, and hardware failure escalations for AI infrastructure. Requires 10+ years in data center ops or HPC with deep NVIDIA GPU expertise.

## Job Description

## What You'll Be Working On

**Operational Governance & Metrics**
- Oversee the technical health of our global ticket queue
- Partner with internal teams to develop real-time dashboards and track the KPIs/SLAs (MTTR, fleet availability, sparing accuracy) that measure our operational maturity

**Fleet Supportability & Tooling**
- Partner with the Fleet Engineering team to define the software access, diagnostic hooks, and physical tooling required for maximum repair efficiency
- Act as the primary advocate for "serviceability" within the white space

**Power Topology Strategy**
- Lead the initiative to map end-to-end "Power Strings," from main distribution down to cabinet PDUs
- Lead the Build vs. Buy analysis to determine whether we develop internal mapping tools or procure a third-party solution

**Operational Resilience**
- Architect the framework for our Business Continuity (BCP) and Disaster Recovery (DR) plans
- Define the technical protocols for hardware recovery and site-level failovers to ensure minimal disruption to our AI Cloud customers

**Technical Advisory & Documentation**
- Provide expert guidance and architectural "sign-off" to the internal Documentation Committee
- Ensure all break-fix SOPs and technical playbooks are accurate, safe, and optimized for global scale

**Advanced Escalation & Mentorship**
- Serve as the final technical authority for systemic or complex hardware failures
- Mentor senior technicians and site leads, elevating the collective technical IQ of the global operations team

## What You'll Bring to the Team

**Technical Mastery**
- 10+ years in Data Center Operations, Systems Engineering, or HPC hardware
- Expert-level understanding of x86/GPU server architecture and electrical distribution

**The "Supportability" Mindset**
- Proven experience in hardware maintenance at scale
- Translate field challenges into technical requirements for Engineering and Fleet teams to minimize downtime

**Hardware Expertise**
- Deep familiarity with high-density AI infrastructure, including current NVIDIA H200 and Blackwell (GB200) systems
- Architect support strategies for the transition to GB300 and Rubin platforms

**Data-Driven Leadership**
- Expert proficiency in defining operational KPIs and building dashboards (e.g., **Tableau**, **Grafana**) to drive "Operational Maturity"

**Strategic Decision Making**
- Experience performing Build vs. Buy analyses for technical tools and infrastructure software

**Communication**
- Exceptional ability to distill complex technical risks, ticket-queue trends, and infrastructure hurdles into clear, actionable strategies for senior leadership

## Benefits
- Competitive compensation
- Restricted Stock Units
- Paid time off & paid holidays
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off

## Compensation Range
Compensation will be paid in the range of up to **$179,000 - $218,000 + Bonus**. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.

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