# Enterprise Account Manager

**Company:** [Phonely](https://hotfix.jobs/companies/phonely)
**Location:** San Francisco, CA
**Role:** Account Management
**Salary:** $120k – $180k/yr
**Experience:** 4+ years
**Skills:** SaaS, Telecom, Contact Centers, AI, APIs, Integrations, Five9, Genesys, Nice, Talkdesk, Twilio
**Posted:** 2026-04-14

> Manages post-sale relationships with enterprise customers running high-volume AI voice agents, driving retention, expansion, and satisfaction through executive engagement, business reviews, and usage optimization. Requires 4+ years in account management with $100K+ ARR accounts and technical product familiarity.

## Job Description

## What You'll Do
- Own a portfolio of enterprise accounts and be accountable for retention, expansion, and customer satisfaction
- Build and maintain executive-level relationships with key stakeholders at each account
- Run quarterly business reviews with data on performance, ROI, and optimization opportunities
- Identify upsell and cross-sell opportunities based on customer usage and business needs
- Coordinate with engineering and CS on feature requests, escalations, and product feedback
- Develop account plans with clear growth targets and risk mitigation strategies
- Monitor account health metrics and proactively address churn signals
- Partner with sales on renewals and contract expansions
- Translate customer needs into actionable product insights for the team
- Represent Phonely at industry events and customer meetings

## What You'll Bring
- 4+ years in enterprise account management, customer success, or strategic accounts
- Experience managing accounts with $100K+ ARR
- Strong executive communication skills, both written and verbal
- Proven track record of retaining and expanding enterprise accounts
- Comfortable with technical products and able to speak credibly about APIs, integrations, and data flows
- Highly organized with strong deal and project management skills
- Experience in SaaS, telecom, contact centers, or AI is strongly preferred

## Nice to Have
- Existing relationships in insurance, BPO, healthcare, or financial services
- Experience with call center technology (Five9, Genesys, NICE, Talkdesk, Twilio)
- Background in solutions consulting or technical account management

## Similar roles

- [Account Manager](https://hotfix.jobs/jobs/65565883-c6eb-4f29-93ca-4ed7bb31f927) - Aleph - Remote - $120k – $150k/yr
- [Account Manager](https://hotfix.jobs/jobs/0b46ae5d-a8dd-4c4a-9515-bffaa2d6c2c2) - Baselayer - New York, NY - $120k – $170k/yr
- [Group Account Manager](https://hotfix.jobs/jobs/87fe1f31-fa6e-45c1-95a5-07b12d7a1eba) - Freed - San Francisco, CA - $120k – $200k/yr
- [Technical Account Manager](https://hotfix.jobs/jobs/cefdaa02-2787-4b54-8727-b7ca38c7c6ca) - Bland AI - San Francisco, CA - $120k – $180k/yr
- [National Sales Account Manager - Walmart](https://hotfix.jobs/jobs/b721050a-cfa0-44b7-b9ef-930508f9a5a0) - Skylight - Remote - $120k – $140k/yr

**Apply:** https://hotfix.jobs/jobs/57c54a5b-85ca-47f4-84d2-5cc209469f00
**Canonical:** https://hotfix.jobs/jobs/57c54a5b-85ca-47f4-84d2-5cc209469f00