# Customer Success Engineer

**Company:** [Dialpad](https://hotfix.jobs/companies/dialpad)
**Location:** Austin, TX
**Role:** Support Engineering
**Experience:** 3+ years
**Skills:** ucaas, ccaas, Product Demos, technical audits, Integrations, Sales Engineering
**Posted:** 2026-07-27

> Customer Success Engineer providing technical support, product demos, audits, and training to customers. Requires 3+ years in UCaaS/CCaaS, technical curiosity, and ability to explain complex concepts to non-technical users.

## Job Description

## Responsibilities
- Product and feature demonstrations, including integrations from the Dialpad App Marketplace.
- Deliver proactive technical audits of our customers' Dialpad platforms, calling out configuration gaps and making recommendations for achieving better outcomes with the product.
- Assist our enablement partners with product education programs that aim to uplevel the technical grasp of CS partners.
- Partner with the CSM team throughout the Customer Experience.
- Provide technical advice, run demos, offer system configuration advice, and deliver admin training.
- Work closely with CSMs to address customer questions about their existing products and services.

## Requirements
- Technical curiosity and an excitement about delivering a technology solution that makes work better.
- Ability to complete the Sales Engineering Demo Certification.
- Knowledge of UCaaS and CCaaS solutions.
- 3+ years of experience in a UCaaS or CCaaS environment.

## Nice-to-Haves
- In-depth knowledge of Dialpad’s products and services, with the ability to relate this knowledge in a way that is understandable to non-technical customers.

## Compensation/Benefits
- Competitive salary, comprehensive benefits, and real opportunities for growth.
- Cutting-edge AI tools, and a robust training program that help you reach your full potential.
- Offices designed to be inclusive, offering a vibrant environment to cultivate collaboration and connection.

## Similar roles

- [Field Service Representative](https://hotfix.jobs/jobs/5478f6db-c372-47c6-9b8f-d3d2aea7a7f7) - Forterra - Clarksburg, MD
- [Technical Support Engineer](https://hotfix.jobs/jobs/8abf9631-330e-4ede-9e87-ebb4a5840903) - Together AI - Remote - $160k – $230k/yr
- [Software Integration Engineer - Data and Network](https://hotfix.jobs/jobs/4e76ef8d-f1be-4629-9e68-c4b273485758) - Forterra - Clarksburg, MD - $120k – $200k/yr
- [Partner Support Specialist](https://hotfix.jobs/jobs/353bee02-eed6-4ef0-a6ca-4d15c63a7547) - Check - Remote - $83k – $108k/yr
- [Support Engineer](https://hotfix.jobs/jobs/88c87ee2-a7a2-49fb-b130-b647fcb0af09) - Supabase - Remote

**Apply:** https://hotfix.jobs/jobs/57c095c0-79e6-4214-b314-b337bf54c1bb
**Canonical:** https://hotfix.jobs/jobs/57c095c0-79e6-4214-b314-b337bf54c1bb