# Account Manager, Mid-Market

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Chicago, IL, New York, NY, San Francisco, CA, Seattle, WA
**Role:** Account Management
**Salary:** $96k – $170k/yr
**Experience:** 3+ years
**Skills:** SaaS, Account Management, sales, Customer Success, quota management, Consultative Selling, sales process, Product Demos, Pipeline Management, Contract Negotiation, Customer Relationship Management, Cross-Selling, product upgrades, Customer Retention, Stakeholder Management
**Posted:** 2026-08-07

> Own a mid-market customer portfolio, driving adoption, renewals, retention, and expansion revenue for Rippling’s HR, IT, and Finance solutions. The role requires 3+ years of SaaS account management, sales, or quota-carrying customer success experience and a strong consultative selling track record.

## Job Description

## Responsibilities
- Proactively engage customers during key lifecycle events, including go-live, benefits renewal, executive business reviews, and contract renewal.
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach.
- Build relationships with multiple external and internal stakeholders through remote and in-person meetings.
- Negotiate and coordinate customer procurement and contract execution.
- Build and manage a pipeline of subscription cross-sales, product upgrades, and contract renewals to monthly targets.
- Develop product knowledge and execute customer adoption playbooks and prospecting activities.
- Partner with product, support, and customer operations teams to drive customer success, long-term commitments, product improvements, and operational efficiency.
- Act as a proactive, strategic customer partner, tailoring the approach to maximize product adoption.

## Requirements
- 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
- Track record of meeting and exceeding quota through new product sales and upgrades.
- Competitive and creative drive, with the ability to think outside the box to close deals.
- Ability to conduct consultative discovery and demo meetings and manage a structured sales process.
- Proven success building and maintaining long-term commercial relationships.
- Highly effective communication and relationship-building skills.
- Strong organization, self-motivation, attention to detail, and follow-through.
- High integrity and willingness to challenge the status quo when appropriate.

## Compensation and Benefits
- Office-based role in San Francisco, New York, Seattle, or Chicago.
- Competitive on-target earnings, benefits, and equity.
- 60/40 commission split between base and variable pay.
- Tier 1 (San Francisco & New York): $170,000/year OTE.
- Tier 2 (Seattle & Chicago): $160,000/year OTE.
- Commission is not guaranteed.

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