# Program Manager - IT Operations

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Technical Program Management
**Salary:** $226k – $264k/yr
**Experience:** 10+ years
**Skills:** Program Management, Cross-Functional Coordination, Operational Process Design, Stakeholder Management, Operating Model Development, Governance Frameworks, It Operations, Project Execution, Service Model Design, Metrics & Reporting
**Posted:** 2026-05-27

> Lead complex cross-functional IT operational programs to scale support, improve maturity, and build durable operating models across technical and operational teams. Requires 10+ years program management experience in fast-paced environments.

## Job Description

## Responsibilities
- Lead cross-functional operational programs that improve scalability, consistency, and operational maturity.
- Drive operational excellence initiatives across IT Support, employee lifecycle operations, meeting room and calendaring services, onsite support, vending, and research support environments.
- Build operating models, readiness plans, escalation paths, governance cadences, and success metrics for complex operational programs.
- Partner with technical teams to ensure new deployments, infrastructure investments, and internal platforms are operationally ready and sustainably supported at scale.
- Drive high-priority operational programs supporting company growth, including infrastructure expansion, operational integrations, and other emerging initiatives.
- Improve operational visibility, stakeholder alignment, and coordination across long-running cross-functional initiatives.
- Create clarity across complex operational programs by establishing clear ownership, execution plans, operational accountability, and durable follow-through.
- Own intake, prioritization, coordination, and completion of operational work originating from cross-functional teams and stakeholders.

## Requirements
- 10+ years of program management experience leading complex cross-functional initiatives in high-growth, fast-moving environments.
- Experience building and scaling operational processes, service models, and operating frameworks across technical and operational teams.
- Strong track record improving internal operations, workplace technology, support environments, or other large-scale service-oriented programs.
- Excellent judgment and execution skills, with the ability to drive prioritization, alignment, and sustained momentum across multiple teams and competing demands.
- Strong communication and stakeholder management skills, with the ability to operate effectively with both technical and non-technical partners.

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