# Installation Specialist - Bilingual

**Company:** [SpotOn](https://hotfix.jobs/companies/spoton)
**Location:** Dallas, TX
**Role:** Support Engineering
**Salary:** $22 – $27/hr
**Experience:** 2+ years
**Skills:** Pos Systems, Networking Infrastructure, Low-Voltage Cabling, Routers, Switches, Wi-Fi Optimization, Network Diagnostics, Troubleshooting, It Support, Microsoft Office, Google Workspace, Crm Platforms, Ticketing Systems
**Posted:** 2026-06-15

> Installs and configures restaurant POS hardware onsite and virtually, conducts site surveys, troubleshoots infrastructure issues, trains staff, and mentors junior specialists. Requires 2-3 years of restaurant or technical support experience and bilingual Spanish proficiency.

## Job Description

## Responsibilities

### Conducting Virtual Site Surveys
- Conduct comprehensive virtual assessments, including complex or escalated restaurant sites
- Validate readiness of wiring, electrical infrastructure, networking, and internet performance
- Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks
- Provide technical guidance to clients and vendors to resolve issues
- Collaborate with Project Managers, Technicians, and Engineering to ensure installation success
- Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing
- Recommend improvements to survey tools, templates, and internal processes
- Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes

### Conducting Installations
- Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls
- Complete cabling, patching, and connectivity setup
- Deliver onsite training and live support for staff and management
- Implement menu/system updates and reporting configuration
- Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting
- Lead follow-ups with clients to ensure smooth transitions and adoption
- Travel regularly to client sites as required

### Quality Assurance
- Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists
- Review and verify outcomes before submission to maintain consistency and high-quality standards
- Identify and address process gaps or errors to drive continuous improvement and operational excellence

## Skills & Knowledge
- Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization
- Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders
- Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues
- Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments
- Proven ability to manage complex, multi-site projects independently and mentor junior team members
- Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person
- Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows
- Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management
- Excellent organizational, multitasking, and communication skills with a professional approach under pressure
- Demonstrated success in 50+ POS installations or comparable technical deployments
- Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses

## Previous Experience
- 2-3 years of restaurant and/or technical support experience
- Experience in fintech or SaaS environments preferred

## Education / Professional Training
- A high school diploma or GED is required
- An Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related field is preferred
- An equivalent combination of education and experience may be considered

## Travel Requirements
- Ability to travel up to 50-75%, including local and out-of-state travel with overnight stays as needed

## Languages & Level of Proficiency
- Fluent in English (written and verbal)
- Bilingual proficiency in Spanish required

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