# Account Manager, NA

**Company:** [Topsort](https://hotfix.jobs/companies/topsort)
**Location:** Somerville, MA
**Role:** Account Management
**Experience:** 3+ years
**Skills:** Account Management, Customer Success, Data Analysis, client communication, retail media, performance strategy, Cross-Functional Collaboration
**Posted:** 2026-07-28

> Account Manager responsible for owning strategic client relationships, driving growth and optimization on Topsort's retail media platform. Requires 3+ years client-facing experience, strong analytical and communication skills, and comfort in a fast-paced startup environment.

## Job Description

## Responsibilities
- Own relationships with strategic clients, supporting onboarding, growth, optimization, and long-term success on Topsort’s platform.
- Learn how modern retail media and marketplace monetization works — including sponsored ads, auction systems, ad relevance, and performance strategy.
- Work closely with clients to understand their business goals and help translate them into actionable platform strategies.
- Analyze campaign and marketplace performance data to identify opportunities, risks, and growth recommendations.
- Partner cross-functionally with product, engineering, support, and commercial teams to solve problems quickly and drive customer outcomes.
- Lead client conversations, performance reviews, and strategic discussions with confidence and clarity.
- Become a trusted advisor to clients while helping shape the future of retail media infrastructure.
- Thrive in a fast-paced environment where priorities evolve quickly, ownership is high, and learning never stops.

## Requirements
- Bachelor’s or Master’s degree or equivalent experience.
- 3+ years of experience in account management, customer success or other client-facing environments.
- Strong communication skills — you can build trust, explain ideas clearly, and communicate confidently with clients and teammates.
- Highly curious and eager to learn complex products, business models, and technology quickly.
- Analytical mindset — comfortable thinking through data, trends, and business problems.
- Strong ownership mentality — you take initiative instead of waiting for instructions.
- Excited by startup environments, fast growth, ambiguity, and building things from the ground up.
- Mission-driven, ambitious, and motivated to grow your career quickly.

## Nice-to-Haves
- Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
- Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
- You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
- Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
- Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
- Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

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