# Account Manager, NORAM

**Company:** [Fareharbor](https://hotfix.jobs/companies/fareharbor)
**Location:** Honolulu, HI
**Role:** Account Management
**Salary:** $61k – $91k/yr
**Skills:** Google Analytics, looker studio, semrush, microsoft clarity, SEO, website optimization, SaaS, e-commerce conversion, client retention, kpi management
**Posted:** 2026-08-03

> Manages a portfolio of Hawaii clients by improving their online booking experience, driving revenue growth, resolving issues, and supporting retention. The role requires strong organization, analytical problem-solving, client communication, and willingness to travel locally.

## Job Description

## Responsibilities
- Build and maintain strong client relationships to ensure adoption and retention of the FareHarbor platform.
- Identify and implement strategic opportunities for client growth across a portfolio, prioritizing high-value accounts to maximize impact and revenue.
- Manage client inquiries and resolve issues to improve the online booking experience.
- Oversee client and internal projects from initiation through successful completion, ensuring timely execution.
- Become an expert on FareHarbor and industry trends to provide valuable insights and communicate competitive advantages to clients.
- Grow client revenue by implementing suggestions to increase e-commerce conversion rates.
- Maintain 90%+ SLA compliance by engaging clients regularly, including an average of 30 calls and 3+ hours of talk time per week.
- Retain accounts and mitigate client risk.
- Travel to visit local clients, troubleshoot issues, identify growth opportunities, and present in-person business reviews.

## Requirements
- Strong collaboration and teamwork skills, with a willingness to go above and beyond for client and company success.
- Commitment to FareHarbor’s values.
- Proven ability to stay organized and prioritize workload.
- Excellent time management skills.
- Analytical and problem-solving skills, both independently and with guidance.
- Ability to synthesize information and provide clear direction or examples.
- Comfort suggesting changes and offering solutions to achieve client and company goals.

## Nice-to-haves
- Experience with Google Analytics or Looker Studio.
- Experience with SEMrush.
- Experience with Microsoft Clarity.
- Experience in the tourism or SaaS industry.
- Experience with SEO optimization or website optimization.

## Compensation and Benefits
- $29.17/hour–$43.77/hour, plus 10% bonus potential.
- Medical, dental, and vision coverage.
- 26 vacation days, 10 sick days, and 12 paid holidays per year.
- Global leave benefit.
- 22 weeks of paid parental leave.
- 2 weeks of paid grandparent leave.
- Extended care and bereavement leave.
- Life insurance.
- 401(k) with employer matching.
- Social hours, events, and team-building activities.
- Educational opportunities.
- Wellness benefits, including a Headspace subscription and wellness webinars.
- Work-from-home assistance.
- Hybrid-friendly work environment.
- Paid volunteer hours.

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