# Technical Account Manager

**Company:** [n8n](https://hotfix.jobs/companies/n8n)
**Location:** Remote
**Role:** Account Management
**Skills:** Docker, Kubernetes, DevOps, Cloud Infrastructure, Distributed Systems, APIs, Site Reliability Engineering, Technical Account Management, Solutions Architecture, Production Troubleshooting
**Posted:** 2026-06-16

> Own technical success for n8n's top-tier enterprise customers as a trusted advisor, driving platform health, managing escalations, and turning customer insights into product improvements. Requires strong TAM/SRE/Solutions Architecture experience with Docker, Kubernetes, and cloud infrastructure expertise.

## Job Description

## Responsibilities

**Own the Technical Success of Top Tier Customers**
- Act as the dedicated technical point of contact for a portfolio of strategic top tier customers
- Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations
- Build deep relationships with technical stakeholders, architects, platform owners, and engineering leaders

**Drive Platform Health, Scalability, and Performance**
- Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability
- Provide strategic recommendations for platform improvements, upgrades, optimizations, and architectural changes
- Guide customers on automation and workflow best practices when they impact platform performance, reliability, or scalability

**Manage Escalations and Operational Excellence**
- Oversee technical support intake, issue management, critical incidents, and high-severity support cases
- Coordinate cross-functional responses with Support, Product, Engineering, and Customer Success teams
- Keep customers informed with timely communication, clear resolution plans, and proactive risk management

**Turn Customer Insights into Continuous Improvement**
- Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans
- Triage technical product issues, bugs, and feature requests, ensuring feedback is accurately captured internally
- Share structured customer insights with Product and Engineering to improve platform outcomes at scale
- Identify and address technical product gaps surfaced by enterprise customers, from triaging bugs and feature requests to contributing lightweight fixes, workflow improvements, or pull requests where appropriate

## Requirements

**Must-haves**
- Strong experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role
- Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations
- Experience diagnosing performance, reliability, and scalability challenges in production environments
- Ability to translate complex technical topics into actionable recommendations for both technical and business stakeholders
- Confidence building trust with senior technical stakeholders and aligning internal teams around customer outcomes
- Experience working closely with Support, Product, Engineering, and Customer Success teams to solve customer challenges
- Strong DevOps and infrastructure experience, including hands-on exposure to Docker, Kubernetes, self-hosted deployments, cloud environments, and the operational considerations needed to run scalable, reliable production systems

**Nice-to-haves**
- At least 6 months experience with n8n or similar workflow automation / iPaaS platforms such as Zapier, Make, Node-RED or similar
- Familiarity with AI / LLM integrations, agentic workflows, or automation use cases involving AI-enabled business processes
- Experience supporting both self-hosted and SaaS enterprise customers, especially in complex or highly regulated environments
- Background working with open-source, developer-first, or technical platform products
- Previous exposure to scaling customer success or TAM motions in a high-growth SaaS or infrastructure company
- Proactive and consultative in approach, with the ability to understand the business impact of technical issues, anticipate upcoming challenges, and stay organised across multiple customer priorities

## Compensation & Benefits

**US Benefits**
- 20 vacation days, 8 sick days, plus public holidays
- Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage
- 401(k) retirement plan with a 4% employer match

## Similar roles

- [Client Account Manager](https://hotfix.jobs/jobs/7bf56eb1-f111-4919-b442-04c297955b1b) - xAI - New York, NY - $65k – $110k/yr
- [Renewals Account Manager](https://hotfix.jobs/jobs/91af5dff-a413-4c79-8433-d702bf83e679) - Cloudflare
- [Account Executive, Emerging Enterprise Expansion](https://hotfix.jobs/jobs/3db9f334-19f1-4cea-812e-816abbc9e830) - Scribe - Remote - $220k – $220k/yr
- [Account Manager, Healthcare](https://hotfix.jobs/jobs/d191a465-7ce0-4ee0-ac42-111e3c35a7f4) - Idme - New York, NY - $233k – $310k/yr
- [Platform Strategist](https://hotfix.jobs/jobs/b72cf429-c2dc-486d-900f-27b11c36a1db) - Tennr - New York, NY - $225k – $255k/yr

**Apply:** https://hotfix.jobs/jobs/5689cb43-6896-4b0d-8b60-aa03ee04c706
**Canonical:** https://hotfix.jobs/jobs/5689cb43-6896-4b0d-8b60-aa03ee04c706