# Market Operations Director

**Company:** [Matter Healthcare](https://hotfix.jobs/companies/matter-healthcare)
**Location:** Remote
**Role:** Business Operations
**Experience:** 8+ years
**Skills:** P&L Management, value-based care, healthcare operations, Workforce Planning, Capacity Planning, scheduling, patient attribution, quality measures, Excel, microsoft word, microsoft powerpoint, performance metrics, Project Management, Stakeholder Management, conflict resolution
**Posted:** 2026-08-13

> Leads the operational and financial performance of a multisite Georgia healthcare market, partnering with a Market Medical Director in a dyad model. Requires an unrestricted RN or NP license, five or more years of senior healthcare operations experience, P&L responsibility, and value-based care expertise.

## Job Description

## Responsibilities
- Own the financial and operational performance of Matter Health’s Georgia market.
- Manage market-level performance across patient engagement, access, scheduling efficiency, staffing stability, capacity, productivity, and execution KPIs.
- Lead operational execution for integrated care teams composed of licensed clinicians and non-licensed team members.
- Partner with the Market Medical Director through a dyad leadership model to align clinical and operational priorities.
- Provide operational and administrative support to licensed clinical team members, including onboarding coordination, scheduling, leave coordination, workflow support, and non-clinical performance management.
- Lead workforce and capacity planning across the market.
- Ensure staffing, scheduling, building access, and operational logistics support reliable care delivery.
- Improve attributed-member engagement, first-visit completion, and longitudinal patient retention.
- Use operational, clinical, and financial data to identify performance gaps and develop corrective action plans.
- Build relationships with property managers, community organizations, payers, and local stakeholders.
- Support market launches, operational expansion, and implementation of new workflows and care-delivery capabilities.
- Establish performance expectations and accountability across market teams.
- Lead, coach, and develop employees across multiple roles and locations.
- Communicate organizational and operational changes clearly and inclusively.
- Identify barriers to market goals and ensure timely resolution.
- Build a collaborative, accountable, and mission-driven team culture.

## Requirements
- Active and unrestricted Registered Nurse or Nurse Practitioner license.
- At least five years of experience in a director-level healthcare operations position or comparable role.
- Experience leading multisite, multi-clinic, or market-level healthcare operations.
- Direct P&L ownership or meaningful responsibility for financial performance of a healthcare market, service line, or business unit.
- Experience in value-based, risk-based, or payer-aligned healthcare.
- Understanding of patient attribution, quality measures, payer dynamics, and drivers of value-based performance.
- Experience leading multidisciplinary healthcare teams of licensed and non-licensed employees.
- Experience managing staffing, scheduling, workforce capacity, productivity, and operational performance.
- Ability to use data and performance metrics to identify barriers, establish priorities, and improve results.
- Strong leadership, communication, relationship-building, and conflict-resolution skills.
- Ability to collaborate across clinical, operational, financial, and administrative functions.
- Ability to lead through rapid growth, organizational change, and ambiguity.
- Proficiency with Microsoft Excel, Microsoft Word, Microsoft PowerPoint, and operational performance systems.
- Ability to work in a field-based environment and travel approximately 25%–50% throughout the assigned Georgia market.

## Preferred Qualifications
- Experience as an Operations Director, Practice Administrator, Market Leader, Market General Manager, or similar healthcare operations leader.
- Experience in primary care, Medicare Advantage, home-based care, community-based healthcare, or another value-based care organization.
- Experience working in a dyad, matrixed, or shared-accountability leadership model.
- Experience launching a healthcare market, expanding multisite operations, or scaling a care-delivery model.
- Project-management experience.
- Experience working with property managers, community organizations, payers, or other external stakeholders.
- Experience supporting healthcare delivery within underserved communities.
- Experience leading operations in a rapidly growing or transforming healthcare organization.

## Success Measures
- Reliable and accountable operations across the Georgia market.
- Achievement of financial, engagement, access, productivity, staffing, and execution goals.
- Improved attributed-member engagement, first-visit completion, and longitudinal patient retention.
- Effective partnership with the Market Medical Director and alignment between clinical and operational teams.
- Consistent staffing, scheduling, capacity, and logistics supporting care delivery.
- Early identification and resolution of operational barriers.
- Strong relationships with employees, property managers, community organizations, payers, and other stakeholders.
- Successful market launches, operational expansion, and workflow implementation.
- A collaborative, accountable, and high-performing market team.

## Work Arrangement
- Field-based role supporting Matter Health’s Georgia market across healthcare sites, affordable housing communities, and other market-based settings.
- Candidates must be located within or able to regularly work throughout the assigned Georgia market.
- Approximately 25%–50% travel within the market is required, with occasional travel to other Matter Health locations.

## Similar roles

- [Global Head of Real Estate and Workplace](https://hotfix.jobs/jobs/fe160810-22de-442e-a9ee-0123261c9e78) - Deepgram - Remote - $169k – $212k/yr
- [Director, Patient Services Operations](https://hotfix.jobs/jobs/f4cc6a2c-28e4-4bc4-a86a-59d428eaa4f9) - OpenLoop - Remote
- [Director, Brand Operations](https://hotfix.jobs/jobs/9b5cde1b-7fe1-4be6-bf3d-7398a2df5a3e) - Ramp - New York, NY - $200k – $352k/yr
- [Head of Risk Operations](https://hotfix.jobs/jobs/4db87295-40cf-4352-8a03-659ff13287d4) - SentiLink - Remote - $180k – $240k/yr
- [Head of Fraud Operations](https://hotfix.jobs/jobs/58949a30-7cad-428d-86e6-8bbe3be1fb32) - SentiLink - Remote - $180k – $240k/yr

**Apply:** https://hotfix.jobs/jobs/5670f6c6-4693-4cb5-b975-93832dc67262
**Canonical:** https://hotfix.jobs/jobs/5670f6c6-4693-4cb5-b975-93832dc67262