# Senior IT Manager

**Company:** [Pomelo Care](https://hotfix.jobs/companies/pomelo-care)
**Location:** Remote
**Role:** IT Support
**Salary:** $165k – $195k/yr
**Experience:** 7+ years
**Skills:** it support, it operations, Team Management, Okta, Google Workspace, Slack, MDM, Jamf, kandji, HIPAA, SOC 2, hitrust, vanta, drata
**Posted:** 2026-07-20

> Lead and grow a team of IT Support Engineers while staying hands-on with core IT systems, automation, vendor management, and compliance (HIPAA, SOC 2, HITRUST). Requires 7+ years IT operations experience including 2+ years managing teams, plus deep expertise in Okta, Google Workspace, MDM tools, and a player-coach mindset.

## Job Description

## What You'll Do

- Manage, coach and grow our team of IT Support Engineers — hiring, development, and performance
- Stay hands-on: set the technical bar, teach the team, and take the hardest escalations yourself
- Own our core IT systems and roadmap: identity and access, device management, Google Workspace, Slack and the rest of our SaaS stack
- Own IT vendor relationships, procurement and spend — negotiate renewals, cut redundant tooling, keep the stack lean
- Root out manual, repetitive IT work — and automate it away
- Run smooth onboarding and offboarding at scale for a distributed team
- Partner with our Security team on the controls behind our HIPAA compliance and SOC 2 HITRUST certifications

## Who You Are

- 7+ years in IT support/operations, including 2+ years managing a team — with a track record of building and leveling up high-performing teams
- A player-coach attitude — happy both coaching the team and rolling up your sleeves to show what great looks like
- Strong customer service and communication skills — you set the tone for how the team treats end users, and teams across the company find you easy to work with
- Comfortable working directly with executives and senior leadership, including handling sensitive requests with discretion
- Deep hands-on experience with systems like Okta, Google Workspace, Slack, and Apple fleets managed with MDM tools like Iru (formerly Kandji) or Jamf

## Bonus points if you have any of the following

- Startup experience — especially building or scaling an IT function at a fast-growing company
- Experience at a healthcare company, where HIPAA and patient data are part of daily life
- An infosec/security background
- Hands-on SOC 2 or HITRUST experience: implementing controls, gathering audit evidence, or running parts of the certification process
- Experience with compliance automation platforms like Vanta or Drata

## Benefits and Perks

- Comprehensive Health, Dental, and Vision coverage for employees and their families
- High deductible Health Plans with Health Savings Account (HSA) options
- Flexible Spending Account (FSA)
- Equity grant participation
- 401(k) program
- Competitive vacation policy
- 16 weeks paid parental leave
- Fully remote work flexibility (within the US)

## Compensation

The expected base salary range offered for this role is $165,000-$195,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.

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