# Vendor & Resource Manager

**Company:** [Infinitus](https://hotfix.jobs/companies/infinitus)
**Location:** Remote
**Role:** Other
**Experience:** 5+ years
**Skills:** Vendor Management, Contract Negotiation, performance monitoring, Capacity Planning, resource allocation, HIPAA, smartsheet, Jira, Workday, SAP, Asana
**Posted:** 2026-07-30

> Manage external vendors and internal resources for an AI healthcare communications company. Negotiate contracts, monitor performance and compliance, forecast capacity, allocate staff/contractors, and optimize utilization to meet operational goals and SLAs.

## Job Description

## Key Responsibilities

### Vendor Management
- Identify, evaluate, and onboard third-party vendors, contractors, and suppliers that align with the company’s strategic goals and quality standards.
- Lead negotiations for contracts, pricing, terms of service, and Service Level Agreements (SLAs) to ensure cost-effectiveness and mitigate operational risk.
- Establish and track key performance indicators (KPIs) to measure vendor performance, quality of deliverables, and adherence to SLAs.
- Act as the primary point of contact for external partners, conducting regular business reviews, managing escalations, and resolving disputes or compliance issues.
- Ensure vendor compliance with healthcare regulations, including HIPAA, data security standards, clean-room requirements, access controls, and corrective action plans to remediate any violations.
- Support customer launches and ramp-ups by aligning vendor resource plans with training, quality expectations, and operational readiness, including vendor audits during onboarding and scaling phases.

### Resource Management
- Collaborate with workforce management, call operations, QA/QC and other operations leadership to translate the forecast into actionable cross skilling and support plans to maximize SLA delivery. Ensure that staffing aligns to forecast short-term and long-term resource needs based on project pipelines and organizational goals.
- Partner with other operations leaders to assign the right internal personnel and external contractors to projects based on availability, skill sets, and strategic priority.
- Monitor and report on resource utilization rates, identifying bottlenecks, over-allocations, or bench time, and proactively recommending adjustments.
- Partner with HR and Talent Acquisition to identify skill gaps and advise on the optimal mix of full-time hires versus external contractors/vendors.

## Required Skills
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
- 5+ years of progressive experience in vendor management, resource management, workforce planning. Ideally in a Patient Access Hub or similar environment.
- Proven track record of managing high-value contracts and optimizing resource allocation across multiple, concurrent projects.
- Strong ability to negotiate favorable contract terms and navigate difficult conversations with external partners.
- Highly data-driven with the ability to analyze capacity models, utilization reports, and financial data to drive decision-making.
- Excellent interpersonal skills with the ability to build consensus across cross-functional teams and executive leadership.
- Proactive in identifying resource bottlenecks or vendor performance issues and swift in implementing corrective actions.
- Technical Proficiency: Standard PM tools (e.g., Smartsheet, Jira, Workday, SAP, Asana), Google Office or Microsoft Office tools.

## Benefits
- Competitive salary, equity, and 401(k)
- Wellness stipend & great benefits (medical, dental, vision)
- Generous PTO & parental leave
- Bi-annual offsites & a collaborative, mission-driven culture

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