# Installation Specialist

**Company:** [SpotOn](https://hotfix.jobs/companies/spoton)
**Location:** Kansas City, MO, San Francisco, CA
**Role:** Support Engineering
**Salary:** $23 – $30/hr
**Experience:** 2+ years
**Skills:** Networking, Routers, Switches, Wi-Fi, Pos Systems, Low-Voltage Cabling, Troubleshooting, Network Diagnostics, Crm Platforms, Ticketing Systems, Microsoft Office, Google Workspace
**Posted:** 2026-05-08

> Performs virtual site surveys, installs and configures restaurant POS hardware including networking equipment, troubleshoots issues, trains staff, and ensures site readiness. Requires 2-3 years restaurant/tech support experience and networking expertise.

## Job Description

## Responsibilities

### Conducting Virtual Site Surveys
- Conduct comprehensive virtual assessments, including complex or escalated restaurant sites.
- Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
- Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks.
- Provide technical guidance to clients and vendors to resolve issues.
- Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
- Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
- Recommend improvements to survey tools, templates, and internal processes.
- Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.

### Conducting Installations
- Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
- Complete cabling, patching, and connectivity setup.
- Deliver onsite training and live support for staff and management.
- Implement menu/system updates and reporting configuration.
- Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
- Lead follow-ups with clients to ensure smooth transitions and adoption.
- Travel regularly to client sites as required.

### Quality Assurance
- Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
- Review and verify outcomes before submission to maintain consistency and high-quality standards.
- Identify and address process gaps or errors to drive continuous improvement and operational excellence.

## Skills & Knowledge
- Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
- Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders.
- Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues.
- Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments.
- Proven ability to manage complex, multi-site projects independently and mentor junior team members.
- Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
- Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
- Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.

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